I received a pair of Salvatore Ferragamo “my joy” gold flats as a gift from my mom. I...

GetHuman-akivaber's customer service issue with Salvatore Ferragamo from July 2018

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The issue in GetHuman-akivaber's own words
I received a pair of Salvatore Ferragamo “my joy” gold flats as a gift from my mom. I received them before the winter and did not wear them until the summer. I wore them only * times and although the quality and comfort of the shoe is superb and I love all my Ferragamo shoes the shoe immediately started to display major discoloration. The shoe is gold yet it seems like the gold has faded and the shoe is now a silvery hue. Almost as if the shoe was originally silver and then sprayed in gold. Sadly, I can no longer wear my “my joy” flats , the coloring is spotty faded and embarrassing. I love all my Ferragamo shoes and I wish I wouldn’t have to voice a complaint about them, however I feel it would be a disservice to my favorite brand if I would harbor this complaint deep inside of me and not give you the opportunity to resolve it. Thanks for everything always Gitty Wein.
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Salvatore Ferragamo

Customer service issue
Reported by GetHuman-akivaber
Jul 3rd, 2018 - a yr ago
I have an issue with Salvatore Ferragamo too
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GetHuman-akivaber started working on this issue
Jul 3rd, 2018 2:21pm
GetHuman-akivaber indicated the issue is not fixed yet.
Jul 4th, 2018 7:51pm