I have two Rowenta irons. I have had them both for quite a while, and, neither on work...

GetHuman-irepride's customer service issue with Rowenta from May 2018

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The issue in GetHuman-irepride's own words
I have two Rowenta irons. I have had them both for quite a while, and, neither on worked properly right off the bat. I had one prior to and it was a great iron. I bought both a Penny's and they said both times I had to deal with Rowenta for any satisfaction, frustrating. I have the older unit ****W Actisteam and the later one ****W Focus. the Actisteam leaked from the first day, the Focus will not heat.*Is there anything you can do for me. I bought them and sue to my schedule I didn't take the time to do anything about it. I'm using a black and decker that was a fraction of the price and every time I use it I'm annoyed at Rowenta. Such a vast difference in what they can do, and a huge difference in purchase price.*I would be happy to return these two basically new units even though they are older for * new one or refurbished one that will work properly.*If it's too late for anything I understand as it's my fault for not contacting sooner. What you need to understand is that I had a Rowenta, it got old and needed to be replaced, I purchased a new one, it leaked, I purchased another one of a better quality and it won't heat up. If I don't get some kind of positive response I'll just give up on Rowenta and buy a cheap Black and Decker that gives me no issues and is reliable.*My problem is I get excited with new products and throw away the box immediately - how do you return for replacement or repair, plus I work ** hours per week and don't have time.
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Rowenta

Customer service issue
Reported by GetHuman-irepride
May 12th, 2018 - 10 mons ago
I have an issue with Rowenta too
Not resolved
Seen by 7 customers so far
Similar issue to 353 others
0 customers following this
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GetHuman-irepride started working on this issue
May 12th, 2018 5:07pm
GetHuman-irepride indicated the issue is not fixed yet.
May 13th, 2018 2:59am
GetHuman-irepride indicated the issue is not fixed yet.
May 13th, 2018 7:24pm
GetHuman-irepride indicated the issue is not fixed yet.
May 13th, 2018 7:46pm