Hi,*My Rolex was stolen ** years ago at S*o Paulo Brasil. I reported to Rolex Brasil wi...

GetHuman4232378's customer service issue with Rolex from January 2020

Help with my Rolex issue
Before contacting them, items GetHuman4232378 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman4232378's own words
Hi,*My Rolex was stolen ** years ago at S*o Paulo Brasil. I reported to Rolex Brasil with all documentation.*I have changed my address several times and contacted Rolex Brasil to be sure if they found my Rolex.*I received an answer that I need to give the police report from ** years ago or the serial number.*I do not have those informaton and they said that can do nothing. Several watches were found by the police and perhaps my and from my mother in law were found.*Could you please ask to Rolex Brasil to check with our names and identity?**) Gilberto Andr* Schaalmann* CPF ***.***.***-*** Date Just inox*gold**) Esther Waskop Terdiman* CPF *********** or Tally Moisa Terdiman CPF *** *** *** -** female inox*Thanks a lot!*Gilberto

GetHuman4232378 did not yet indicate what Rolex should do to make this right.

How GetHuman4232378 fixed the problem

We are waiting for GetHuman4232378 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rolex's attention and get better help faster. Tap below to get started.
Having Rolex issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4232378
Jan 10th, 2020 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 45 others
0 customers following this


GetHuman4232378 started working on this issue
Jan 10th, 2020 6:23pm
GetHuman4232378 shared this issue with friends on Facebook
Jan 10th, 2020 6:25pm