Took in my vintage Rolex in June to a certified Rolex service dealer, who kept it for t...

GetHuman3462177's customer service issue with Rolex from August 2019

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The issue in GetHuman3462177's own words
Took in my vintage Rolex in June to a certified Rolex service dealer, who kept it for two weeks. Watch was losing time. Charged me $*** with a * year guarantee. Watch kept losing time. Took it back in August. Store told me it was a winding problem, tried to sell me a "watch winding machine" for night. I declined. They set the watch at **:**, and at *:**, the watch said **:**. It was obviously not fixed. Took it back in same day. Said they needed it another two weeks....they'd call. They didn't. I called them. Watch was picked up with a note that said something or other was broken and they fixed it this time, but next time would charge me. (They guarenteed the watch for a year!). Watch worked fine for * days. Is now losing time again. I either want the watch fixed in a timely manner, or want my money back.

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Rolex

Customer service issue
Reported by GetHuman3462177
Aug 21st, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 46 others
0 customers following this

Timeline

GetHuman3462177 started working on this issue
Aug 21st, 2019 8:43pm