Dear Reddit Administration,**I am writing to you on behalf of the HitBTC exchange (http...

GetHuman1609210's customer service issue with Reddit from November 2018

30 views | 52 similar | 0 following
Help with my Reddit issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Reddit help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1609210's own words
Trying to log in to our HitBTC Reddit account, but it was suspended for no reason ... Dear Reddit Administration,**I am writing to you on behalf of the HitBTC exchange (https:**hitbtc.com). Since ****, we’ve been operating on the digital asset market. Our total audience exceeds * million.**On the **th of October, we’ve discovered that our account (u*hitbtc) was permanently suspended, which resulted in us losing control of our subreddit (r*hitbtc). There were no warnings and no explanation regarding the reason of account’s block was given. We’ve tried to appeal the admins’ decision on the same day (*****) but only got an automated answer. The account stays suspended until now.**We would like to know the necessary steps we need to take to regain control over the account. If it violated any of the Reddit Content Policies, please let us know how to fix this. Regaining the control over the community is crucially important to us.**The account in question (u*hitbtc) is the only official account of our exchange on Reddit and we’re aware that there are several accounts that try to mimic our support team (for example, u*HitBTCSupport) in order to get a hold of personal data of our traders. We’ve reported them several times, but got our account suspended instead.**Thanks in advance,
We can't use this service anymore
We need the access to our account back
We are on Reddit since ****
We have been contacting Reddit support for a few months but no solution is given
How GetHuman1609210 fixed the problem

We are waiting for GetHuman1609210 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Reddit's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Reddit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1609210 fixes it.
This email address isn't valid

Reddit

Reddit
Customer service issue
Reported by GetHuman1609210
Nov 23rd, 2018 - 3 years ago
Fixed
Seen by 30 customers so far
Similar issue to 52 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman1609210 started working on this issue
Nov 23rd, 2018 10:25am
GetHuman1609210 indicated the issue is not fixed yet.
Nov 27th, 2018 11:26am
GetHuman1609210 indicated the issue is not fixed yet.
Nov 27th, 2018 11:27am
GetHuman1609210 indicated the issue is not fixed yet.
Nov 27th, 2018 11:29am
GetHuman1609210 indicated the issue is not fixed yet.
Nov 27th, 2018 11:30am
GetHuman1609210 indicated the issue is not fixed yet.
Nov 29th, 2018 12:08pm
GetHuman1609210 indicated the issue is not fixed yet.
Dec 3rd, 2018 2:27pm
GetHuman1609210 indicated the issue is not fixed yet.
Dec 10th, 2018 2:32pm
GetHuman1609210 indicated the issue is not fixed yet.
Dec 10th, 2018 2:32pm
GetHuman1609210 indicated the issue is not fixed yet.
Dec 10th, 2018 2:36pm
GetHuman1609210 shared this issue with followers on Twitter
Dec 10th, 2018 2:37pm