I place a reservation for the Ramada at Wyndham at Dallas Lovefield through hotels.com...

GetHuman916635's customer service issue with Ramada from July 2018

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The issue in GetHuman916635's own words
I place a reservation for the Ramada at Wyndham at Dallas Lovefield through hotels.com. During my stay I had to change rooms twice because of how dirty the rooms were and because of the infestation of roaches in both rooms. I ended up checking out a day early because of the nastiness of the rooms. When checking out the man I spoke with was really rude and really loud and directed me tot hotels.come because he couldn’t do anything for me. I called hotels.com after I checked out and spoke with Alyce who then reached out to to the hotel who said would issue me a full refund within *-* business days. July **th was the * business day and I received no refund. I reached back out to hotels.com who reached out to the hotel and said I needed to call them on July **th to speak with the general manger to go over details about my refund. I called today the **th and was put on hold immediately. After ** minutes of being on hold I hung up and called back. I asked to speak with a manger and the lady I spoke with said there is no manger and asked to take down my name and number. I told her when this happens no one ever calls me back. She told me I could call on the **th and speak with someone. I’m tired of the run around and want my full refund.
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Ramada

Customer service issue
Reported by GetHuman916635
Jul 25th, 2018 - 10 mons ago
I have an issue with Ramada too
Fixed
Seen by 8 customers so far
Similar issue to 9 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman916635 started working on this issue
Jul 25th, 2018 7:34pm
GetHuman916635 indicated the issue is not fixed yet.
Jul 25th, 2018 10:16pm
GetHuman916635 indicated the issue is not fixed yet.
Jul 25th, 2018 10:17pm
GetHuman916635 indicated the issue is not fixed yet.
Jul 26th, 2018 1:05am
GetHuman916635 indicated the issue is not fixed yet.
Jul 26th, 2018 8:50pm