Ramada Inn Customer Service Issues

I called the phone number for Ramada hotel in Pueblo, Colorado, expecting to reach the hotel directly, but it turned out to be a guest services company. They informed me there were no rooms available and offered to book me a room at Days Inn in Pueblo instead. They charged my card $[redacted] - $[redacted] for the room and the rest for taxes. The room at Days Inn actually cost $98. This situation seems like a scam and reflects poorly on Ramada. The phone number listed on their website as guest services is deceptive as it leads to a third-party travel company. This experience has left me disappointed as a loyal Ramada customer.

We encountered multiple issues during our stay. Initially, we faced a parking charge of $20 with no alternative options provided, accompanied by unhelpful staff. The room had a malfunctioning TV, a worn-out mattress exposing metal, and insufficient towels. Notably, the safety maintenance was poor; the plugs were old and loose, posing a hazard. Additionally, visible mold on the air conditioning vents was a health concern. I have photographic evidence of these concerns. I seek assurance that these problems will be addressed promptly and request a reimbursement due to these inconveniences.

I am currently lodging at the Ramada Plaza & Conference Center in Louisville, Kentucky. I am deeply disappointed with my experience at this hotel. The side entrance from the parking lot is consistently dirty and appears to have security issues with the door being left open frequently. The elevator is out of order, making it challenging to carry my belongings and a baby up the unclean stairs. To add to my discomfort, I stumbled upon a blood-stained mattress in one of the hallways. When I inquired about leaving early, I was informed that I would still be charged for all three nights, despite my request to pay for just one night. I used my debit card at check-in, trusting the Ramada brand, but this experience has shattered that trust. I will not be returning to this hotel for my upcoming trips to Louisville next summer for basketball tournaments.

The Ramada Inn in Barstow, CA is requesting a $20 pet fee from me since I couldn't provide a certification for my service dog. Despite showing them proof from the ADA website that it's illegal to ask for certification or charge for a service animal, they continue to insist on "verifying" my dog's status. I've explained the ADA guidelines that allow businesses to only ask two questions about service animals, but they maintain their stance, stating that they must confirm the legitimacy of my service animal. I reiterated there is no mandatory service animal registry and that requesting documentation is considered discrimination under federal law. However, they are firm in their policy to charge if no documentation is provided.

My wife and I checked in last night after a long day at work. We have been staying in budget hotels like Best Western and Days Inn due to our recent travels. This time, we decided to splurge on a more luxurious hotel, but unfortunately, the room was disappointing. It was small, lacked a microwave, and the beds were uncomfortable. The heater made a buzzing noise all night, and we couldn't sleep. When we asked for a refund, the front desk only offered 20% back. We are not satisfied with this and request a full refund as our experience was terrible. I didn't want to cause a scene at the crowded desk when we checked out, but now I regret not speaking up. Please address this issue and refund our money.

I stayed at the Ramada Inn in Torrance, California on September 19th, a place I have frequented with bookings through the Priceline app. Recently, I was surprised by a charge of $44.80 on my bill. Despite numerous attempts to contact the manager over several months, I didn't receive a response until I finally spoke to a person who claimed to be the manager, though the conversation was unprofessional. They asserted that the charge was due to a late check-out, which I disagree with. I left the room at 12:15 after having a scheduled nail appointment at 12:30. While I was loading my car, making multiple trips, I left the door open for the maid. Given that I had already paid $[redacted].58 for the room, I find the additional charge unnecessary and frustrating. As someone who has frequented this establishment, I am disappointed by this experience and unlikely to return.

I am writing to request a review of the charges deducted from my credit cards during my recent stay at the Ramana Abu Dhabi Cornivh Beach Hotel from February 5th to February 14th, [redacted]. I have noticed discrepancies on my credit card statements, with two charges appearing on two different credit cards, instead of just one charge as expected, considering I did not incur any additional expenses during my stay. Upon checking out on February 14th, I was informed by the receptionist that everything was settled and no further charges would be made. However, to my surprise, a charge was processed on the same day for a significant amount, along with additional taxes, which I believe to be a mistake on the part of the hotel. I have provided the booking details for reference, and I request an explanation for the unauthorized charge and a refund of the amount to my credit card. I also incurred a fee for this transaction, which I hope will be reimbursed. I appreciate your prompt attention to this matter and look forward to a resolution soon. Thank you.

Dear all, I am writing to request a review of the charges deducted from my credit cards during my recent stay at Ramana Abu Dhabi Corniche Beach hotel from February 5th to February 14th, [redacted]. Upon checking my credit card statements, I was surprised to find two separate charges on two different credit cards. I did not make any additional purchases during my stay besides the initial payment, as confirmed upon check-out by the front desk. This leads me to believe there has been an error. To provide context, I had pre-booked two double rooms for the specified dates, with all fees included. I settled the amount for one room upon arrival and the second room was paid for by my friends. Upon check-out, I was assured that no further charges would be applied. However, upon returning to Brazil, I discovered an additional charge on my Visa credit card, dated the day of my departure, for which I seek clarification and reimbursement. I kindly request a prompt response regarding this matter. Thank you for your attention. Best regards, Rodrigo Ratto

I recently checked in at the Ramada Inn - Anaheim Maingate North, located at [redacted] South Harbor Blvd, room [redacted] under the name Bry Wilcox. Our visit was intended for a fun time at Disneyland. Upon arrival on the evening of April 7th, I realized that my wallet wouldn't fit in the new small purse I bought for the trip. I left the wallet in the purse inside my suitcase on Friday the 8th. The next morning, while retrieving ibuprofen for my son from my purse, I thought I saw my wallet inside. However, when I went to pack Saturday night for our departure the next day, my wallet was missing. I suspect it went missing when the room was cleaned, possibly by a different staff member than the one on Friday. The front desk staff seemed unconcerned when I reported the incident, which makes me think this might not be an isolated issue. I've trusted cleaning crews at many hotels before without any problems, but this has left me feeling uneasy. I had to cancel my credit cards and worry about the personal information in the wallet. The lack of action taken by the hotel has been disappointing and distressing. My contact information is Deborah Davis at [redacted], residing at [redacted] Renaissance Dr. #[redacted], San Jose, CA.

I recently stayed at the University Inn in Carbondale, IL on November 14-15, booking my room through Booking.com and paying in cash upon arrival. The hotel manager's behavior was unacceptable as she was unwilling to address a television issue in the room, prompting an uncomfortable interaction where she asked me to leave. After refunding my cash payment, she mistakenly charged my Booking.com account, causing a double payment. Attempting to resolve this with Mastercard has been challenging as the charge shows up under Ramada Inn instead of University Inn, complicating matters further. Despite multiple attempts to contact the manager, the issue remains unresolved, leaving me out of pocket for a room I did not even stay in. Any assistance or advice on how to proceed would be greatly appreciated. Thank you. J. H.-G.