Yesterday I opened a box of Pringles Hot & Spicy which I had purchased on the previous...

GetHuman1252269's customer service issue with Pringles from October 2018

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The issue in GetHuman1252269's own words
Yesterday I opened a box of Pringles Hot & Spicy which I had purchased on the previous day in Berlin, Germany. After having eaten a few of the crisps I almost ate one crisp which has a black, bumpy and very disgusting looking piece of hard matter merged into its center. I am glad I discovered it before I ate it or - even worse- had given the box to my daughter who could have choked on this piece in the worst case. I am still honestly extremely disgusted and angered by this experience. I have taken pictures of this crisp and saved it if you need it sent in. This is a serious quality breach and should be made right. I hope I am the only one of your costumers who have had and will have this experience. I want to give you the honest chance of correcting this production failure as well as find out what went wrong to improve your product. Please let me know how you would like to proceed. I am writing this through an online service which doesn’t let me upload pictures but I would like to send you the pictures I took. I am also saving the crisp and the box until I hear back from you. I hope to hear back from you.*Kind regards,**Alexander Wanitschke*Seelingstra*e ******** Berlin

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Pringles

Customer service issue
Reported by GetHuman1252269
Oct 3rd, 2018 - 2 years ago
Fixed
Seen by 16 customers so far
Similar issue to 13 others
0 customers following this
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Timeline

GetHuman1252269 started working on this issue
Oct 3rd, 2018 11:41am
GetHuman1252269 indicated the issue is not fixed yet.
Oct 4th, 2018 12:10pm
GetHuman1252269 indicated the issue is not fixed yet.
Oct 5th, 2018 7:12am