The call back service just does not work! Regardless of the clarity of the problem to k...

GetHuman1897840's customer service issue with Page Plus Cellular from January 2019

2 views
 | 
174 similar
 | 
0 following
Help with my Page Plus Cellular issue
Next: our robot will wait on hold for GetHuman1897840 to get a Page Plus Cellular rep on the line!
Always use the GetHuman Phone tocall Page Plus Cellular. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1897840's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1897840 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman1897840's own words
I wanted to find out if there was a way to change the headset volume from the provider end either by tweaking the speaker volume range or adding more power to the transmission to that phone? I never found anything out? ... The call back service just does not work! Regardless of the clarity of the problem to keep a problem open for days is unacceptable - I would never subject anyone else to this level of delay if there was any way around it.**Over the past day I tried to transfer a page-plus line to a replacement verizon phone because the headset volume range with the existing phone was not good enough for use by a hearing impaired user. *After removing the existing phone and starting the activation process I could not find the account number and other required info from within page-plus, and my records have been misplaced if these items were ever made clear to me. So I had to add the old phone back onto my account, and we still have the volume issue and we found that the other phone has about the same issue so there is no advantage to switching devices. This has been a tremendous waste of time and there was enough information in my original question for an immediate answer from one who deals with this kind of issue with any regularity.**I have considered setting up a dealer store, but this experience has been a major eyeopener!
If you continue to have high levels of help requests you need to figure out where the issues arise and add support information in a usable format instead of leaving people hanging. If there is no solution known say so and move on.
returned to original configuration
I have an issue with Page Plus Cellular too
How GetHuman1897840 fixed the problem
We are waiting for GetHuman1897840 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Page Plus Cellular's attention and get better help faster. Tap below to get started.
Having Page Plus Cellular issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1897840 fixes it.
This email address isn't valid

Page Plus Cellular

Activate and add a new phone to an existing line
Customer service issue
Reported by GetHuman1897840
Jan 5th, 2019 - 3 mons ago
I have an issue with Page Plus Cellular too
Not resolved
Seen by 2 customers so far
Similar issue to 174 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1897840 started working on this issue
Jan 5th 6:57pm