we purchased a refrigerator, stove, microwave, and dishwasher. **) the stove was deliv...

GetHuman-lzajanej's customer service issue with Pacific Sales from September 2020

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The issue in GetHuman-lzajanej's own words
we purchased a refrigerator, stove, microwave, and dishwasher. **) the stove was delivered damaged, never brought into the house, and returned to the store. I should not have any stove, appliance cord, or protection plan for the stove on my bill. John Vollmer was the the salesman and was supposed to credit the undelivered stove, protection plan, and cord. They are still on my account. I selected another stove, then changed my mind(it is difficult because I need a coil top and they are hard to find). I have since purchased a stove at Home Depot. He indicated that if I cancelled the stove, it would affect the refrigerator purchase and delay delivery. **) the refrigerator does not have a delivery date. It was purchased in August. **) microwave was delivered and installed**) dishwasher was delivered and installed**) additionally, if i pay off my card with my first statement, I am supposed to receive a **% credit or discount of some sort. I can't do this because my statement has items that are not being purchased. The **% was a huge incentive for the purchase and I don't think I should lose that while we get this straightened out.*I have been on the phone right now for ** minutes with a very nice young man who is trying to get the credit applied for the stove, etc. I am not confident that this will happen.

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Pacific Sales

Customer service issue
Reported by GetHuman-lzajanej
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 4 others
0 customers following this


GetHuman-lzajanej started working on this issue
Sep 26th, 2020 2:51pm

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