I purchased your Shredded Hash Browns last week. I attempted to cook them ********. The...

GetHuman1909262's customer service issue with Ore-Ida Potatoes from January 2019

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I purchased your Shredded Hash Browns last week. I attempted to cook them ********. They were frozen in a brick and I them thraw for over a hour, but were still frozen solid. The bag exploded when i tried to open them. Spilling little crunks everywhere. The brick was broken in * now. The oil was at temperature and ready for frying. I placed the hash browns in. They really nevered fried, just boiled for * minutes, still soft and now saturated with oil. Needless to say, the hash browns never cooked. I left them to "boil" for ** more minutes. My heart was set on hash browns are my dreams were shattered. My children cried and were left to eat only the chocolate cake from the night before. At least they had a nutritious breakfast. Even though they were somewhat still frozen they never splattered. My oil was hot enough to fry a dog leg. These hash browns didn't even resemble potatoes. They are still a pile of mush after ** minutes in oil. I think i got an experimental bag of non cooking potatoes. Here is the lot number and other information on bag. Use by July *th ****. I didn't realize potatoes could last that long. Lot number ON*****QS* Q**:**. PROOF OF PURCHASE **OZ SHREDDED HASH BROWNS ***** *****. ********. My children said they would disown me if I didn't write and complain about our terrible Sunday morning breakfast experience. They don't want any of your inferior products, but would rather seek financial compensation in this matter. Please, for the children.
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Ore-Ida Potatoes

Customer service issue
Reported by GetHuman1909262
Jan 6th, 2019 - a mon ago
I have an issue with Ore-Ida Potatoes too
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GetHuman1909262 started working on this issue
Jan 6th 5:13pm