We have been loyal one fine stay customers. Our last experience however fell so far bel...

GetHuman-nscull's customer service issue with OneFineStay from July 2019

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The issue in GetHuman-nscull's own words
We have been loyal one fine stay customers. Our last experience however fell so far below the standards we expect of One Fine Stay. Despite the photos on the web, the furniture was filthy , the sofa cushions and ottoman were al stained as was the rug, and the reality of the house was not at all what was set forth on the web. The bed was represented to be a king and instead it was an english double. Tiles in the bathrooms were cracked and moldy. We immediately complained but were told nothing could be done that night. We were told we would get a all by ten in the morning. At **:** I had to call One fine Stay. There offer was to remove the rug and clean the sofa (out was so stained that would never have been possible) we said absolutely not. The entire home was misrepresented. by an organization that claims the homes are impeccably inspected. No one should have to waster two days of a five day stay working through issues. We have been loyal customers in the past (renting at least *-* times a year) from One Fine Stay. Unlike every other time there was not willingness to immediately move us to a home or refund our money. We moved out on the Tuesday in total disgust with the service we received and have filed complaints. We question what is happening at One Fine Stay - We pay over the odds for One Fine Stay rather than other organizations and in the past have told friends they should use One Fine Stay because of their service. After this experience I could never say that again.

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OneFineStay

Customer service issue
Reported by GetHuman-nscull
Jul 6th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 243 others
0 customers following this

Timeline

GetHuman-nscull started working on this issue
Jul 6th, 2019 3:28pm