Purchased a PC and printer from Home Depot in San Leandro Davis Street location, when I...

GetHuman-larhiman's customer service issue with Office Depot from September 2018

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The issue in GetHuman-larhiman's own words
Purchased a PC and printer from Home Depot in San Leandro Davis Street location, when I opened printer box, the ink cartridges that come with printer were EMPTY, like they were used. I then determined by the way the printer looked inside box that it may have been a return item, and box was just scotch taped. The price I got printer for was almost half off, and it was already hooked up to my system so I just took the used cartridges back to store and asked for * new cartridges and that I would be OK keeping the printer. They told me to bring the entire printer back, and I then said that isn't necessary, just give me the * ink wells it should have come with. The assist manager reluctantly handed me * new ink wells but when I got home they were the wrong cartridges. I returned next day and saw a different clerk who would not take the * new incorrect replacement cartridges and give me the correct ones. I left upset. This is crazy, I spent $***.** at Office Depot and they refused a $** mistake by THEM. I have never in my life tried to scam a store with lies or deceit, I am an honest man who even agreed to keep a printer that should have never been sold as new. I was trying to do Office Depot a FAVOR by this action.
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Office Depot

Customer service issue
Reported by GetHuman-larhiman
Sep 22nd, 2018 - 3 mons ago
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GetHuman-larhiman started working on this issue
Sep 22nd 3:41pm