Hello there,**I am a passed NEVADA POWER customer in Las Vegas, I have recently moved o...

GetHuman804700's customer service issue with NV Energy Southern NV from June 2018

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The issue in GetHuman804700's own words
I was trying to set up payment arrangements and have made multiple calls but they refused to help me and turned it over to a collection agency... ... Hello there,**I am a passed NEVADA POWER customer in Las Vegas, I have recently moved out of state because of a job loss... as a NV-power customer I payed my bill on time and in full and was on a monthly payment plan... since I moved I had a balance of just a bit over $*,*** dollars, I have repeatedly called NV-power to ask to get on a payment schedule but was tolled that I could not make payments since I am no longer a customer and I must pay the full balance or they will refer my account to a collection agency...**So, I am not in a position to pay the balance in full, and I wanted to see what kind of help you can give me, I have good credit and desperately want to keep it since it’s the only thing I have left that can keep me going in life without becoming homeless or even worst...**I am asking for all the help I can get from you, your reply and help would be greatly appreciated in this very important matter...**Thank you kindly...***** *** ******This number and the email is what NV-power has on record for me...
That even when you close your NV account and have a balance they should have a protocol in place to be able to make paym

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NV Energy Southern NV

Electric power...
Customer service issue
Reported by GetHuman804700
Jun 20th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 37 others
0 customers following this
Items needed
Account name
Account number
Service address
Account phone number
Last 4 of Social Security Number

Timeline

GetHuman804700 started working on this issue
Jun 20th, 2018 8:49pm
GetHuman804700 indicated the issue is not fixed yet.
Jun 20th, 2018 9:56pm
GetHuman804700 indicated the issue is not fixed yet.
Jun 20th, 2018 9:58pm
GetHuman804700 indicated the issue is not fixed yet.
Jun 23rd, 2018 9:54pm
GetHuman804700 indicated the issue is not fixed yet.
Jun 23rd, 2018 9:57pm
GetHuman804700 indicated the issue is not fixed yet.
Jun 23rd, 2018 9:58pm