On Friday, **-** downstairs bathroom had sewerage backup. Called call center. Was calle...

GetHuman1369038's customer service issue with Mr. Rooter from October 2018

Help with my Mr. Rooter issue
The issue in GetHuman1369038's own words
On Friday, **-** downstairs bathroom had sewerage backup. Called call center. Was called Sat. morning at * am and told we were ** on the list. Called at **:** pm Saturday **-** to cancel, as I had an out of town wedding. Called Sunday **-** and spoke to Jerold Burkes. HE HUNG UP ON Me. Immediately called back and he denied he hung up. Phone call to local Mr. Rooter at ***A Turner St., Waynesboro, Ms. When tech, Eric Hawkins got here I found out that the office did not receive an email or text to cancel the Sat. call. Eric came by the house & left a note on Sat. at *:**pm. The office only received * email from the call center. I had called * times by Sunday night. The call center people would not listen, on one occasion I had to tell Mr. Burkes to be quiet and listen. Jerold Burkes would not let me talk to his supervisor or know who owned Mr. Rooter. He, along with others I talked to, need some people person skills training! I was not pleased with dealing with the call center in Freeport, Ill. I now have numbers of my Waynesboro polite people to directly call and not have to deal with the call center!!!
GetHuman1369038 did not yet indicate what Mr. Rooter should do to make this right.
I have an issue with Mr. Rooter too
How GetHuman1369038 fixed the problem
I got the personal phone numbers of local Mr. Rooter office, office staff, and tech, so I will not have to call the call center.**I made recommendation for call center personnel to have phone skill courtesy and people training skills.
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Mr. Rooter

Customer service issue
Reported by GetHuman1369038
Oct 18th, 2018 - 3 mons ago
I have an issue with Mr. Rooter too
GetHuman1369038 shared how to fix
Seen by 1 customer so far
Similar issue to 170 others
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GetHuman1369038 started working on this issue
Oct 18th, 2018 1:25pm
GetHuman1369038 confirmed the issue is fixed. Hooray!
Oct 18th, 2018 1:27pm