My order * MIK******** from April ** has not yet been received. Michael's emailed me...

GetHuman4844646's customer service issue with Michaels from May 2020

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The issue in GetHuman4844646's own words
My order * MIK******** from April ** has not yet been received. Michael's emailed me **** that there was a shipping delay, but I have had no further communication since then. I have tried and tried and tried to use the chat link on the Michael's website but the robot cannot help and every time I clicked on getting in touch with a human,it says nobody is available. I realize we are all in a unique situation, but the lack of communication is unacceptable. This was supposed to be a gift for an elderly person on lockdown in a nursing home, but of course the delay has made it much less of a gift. Please Please Please reply to let me know if indeed the item will be shipped or not, and when. If you cannot fulfill the order, that is fine, then cancel it. But rest assured I will be checking with AMEX about it to make sure I am not charged. Thank you if you can finally do something since your website is absolutely hopeless.

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Michaels

Customer service issue
Reported by GetHuman4844646
May 19th, 2020 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 247 others
0 customers following this

Timeline

GetHuman4844646 started working on this issue
May 19th, 2020 10:08pm