I purchased items using my Credit Card @ Menards but when I went to the yard for pick u...

GetHuman5308794's customer service issue with Menard Inc. from September 2020

Help with my Menard Inc. issue
First: share to improve GetHuman5308794's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5308794 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman5308794's own words
I was trying to simply get what is owed to me. ... I purchased items using my Credit Card @ Menards but when I went to the yard for pick up the items we not usable. I went back to the counter to explain the condition of the inventory. I was directed to the nearest Menards location that had an inventory of over ****. Since I was making the purchase same day I was issued store credit to use at the other Menards. * weeks later it was decided to not do the project so all items were returned. I simply wanted the purchase amt placed back on my card. I was told since my purchase was with store credit that would be the method of refund. I gave a detailed reason why the purchase was done that way and have no further use for store credit. I need the money refunded back to my card. Store credit simply forces me to spend my refund @ Menards when that is not my choice. My position is since the original purchase was on my card, (and returned immediately due to damaged inventory) I was sent to another store with store credit. I simply request that a refund be made to my card based on the original purchase. If the inventory had been correct &* viable the purchase would have been on the card as it was paid for originally. I am asking for what I feel is a logical refund to my card based on the circumstances of the purchase.
I simply want the refund applied back to my card.
I simply want the purchase price refunded to my card.
I have shopped at Menarss all of my adult life. I am ** years old so that is roughly ** years.
How GetHuman5308794 fixed the problem

We are waiting for GetHuman5308794 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Menard Inc. customer problems.
How Do I Log a Complaint to MenardsHow Do I Give Feedback About My Experience to Menard?How do I file a complaint with Menards?
Do you have a customer issue as well?
We can help you get Menard Inc.'s attention and get better help faster. Tap below to get started.
Having Menard Inc. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Menard Inc.

I was returning wall blocks.
Customer service issue
Reported by GetHuman5308794
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 749 others
0 customers following this

Timeline

GetHuman5308794 started working on this issue
Sep 28th, 2020 5:01pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians