I purchased items using my Credit Card @ Menards but when I went to the yard for pick u...

GetHuman5308794's customer service issue with Menard Inc. from September 2020

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The issue in GetHuman5308794's own words
I was trying to simply get what is owed to me. ... I purchased items using my Credit Card @ Menards but when I went to the yard for pick up the items we not usable. I went back to the counter to explain the condition of the inventory. I was directed to the nearest Menards location that had an inventory of over ****. Since I was making the purchase same day I was issued store credit to use at the other Menards. * weeks later it was decided to not do the project so all items were returned. I simply wanted the purchase amt placed back on my card. I was told since my purchase was with store credit that would be the method of refund. I gave a detailed reason why the purchase was done that way and have no further use for store credit. I need the money refunded back to my card. Store credit simply forces me to spend my refund @ Menards when that is not my choice. My position is since the original purchase was on my card, (and returned immediately due to damaged inventory) I was sent to another store with store credit. I simply request that a refund be made to my card based on the original purchase. If the inventory had been correct &* viable the purchase would have been on the card as it was paid for originally. I am asking for what I feel is a logical refund to my card based on the circumstances of the purchase.
I simply want the refund applied back to my card.
I simply want the purchase price refunded to my card.
I have shopped at Menarss all of my adult life. I am ** years old so that is roughly ** years.
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Menard Inc.

I was returning wall blocks.
Customer service issue
Reported by GetHuman5308794
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 749 others
0 customers following this


GetHuman5308794 started working on this issue
Sep 28th, 2020 5:01pm

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