Two of our brand new microwave “safe” plates have cracked when using them in the microw...

GetHuman-thepoohd's customer service issue with Lenox.com from November 2018

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Two of our brand new microwave “safe” plates have cracked when using them in the microwave. We also had a broken bowl in one of the factory packed packages. We have been very happy with Lenox quality and durability in the past and own much Lenox China and collectibles. The packing protecting the bowls from each other was paper thin (literally a piece of paper). The microwave issue occurred while warming food and the plates, although cracked, are intact. The cracks are visible and can be felt as a rough spot. We were disappointed for the first time with Lenox quality (packing as well as durability under routine use). **The pattern is Sandy Point and the affected plates were a bowl and two accent sized plates. We had purchased ** place settings in this pattern for use in our new Sarasota home. Our decorating theme is coastal. **We hope you can restore our faith in the Lenox brand as we have been loyal customers for many years. **Thank you for your attention to this matter!**Mark Krivoshik, MD*Heather Bathgate
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Lenox.com

Customer service issue
Reported by GetHuman-thepoohd
Nov 1st, 2018 - 2 mons ago
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GetHuman-thepoohd started working on this issue
Nov 1st 5:06pm