Wrongful towing of vehicle parked in back lot with no signage in regards to towing. The vehicle contained the personal belongings of a family that lost thier home in a fire
GetHuman2096715's customer service issue with La Quinta Inns & Suites from February 2019
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The issue in GetHuman2096715's own words
We arrived the **th or **th of December here at la Quinta inn and suites in Tumwater Washington. After a bad experience at marriot. We are still currently guests here at la Quinta while we are looking for a place to call home due to losing ours in a fire.*About a week ago we went out to go to the truck and it was gone. Truck was parked in back lot so it would not be in the way and there is not any signage about towing. The truck had been there for a couple of weeks, we at least daily were out there and even parked by it ** percent of the time.*We went to front desk asking if they knew anything about our truck. The lady at the front desk's was concerned for us as there was no notes anywhere stating that any vehicles were towed from the hotel. She then called there normal tow company and nothing, she was very helpful and called around to other companies and dispatch. Finally after several text messages between her and her manager a couple hours later and us asking to have the assistant manager to come in and review the camaras, cause we now thought that it was stolen. She was able to tell us her manager stated she had the truck towed. *Staff has all seen us at truck daily. Not to mention that truck is brown missing a tail gate and our other truck is blue with a brown tail gate. We even parked by it almost daily.*So manager had our truck towed with out even verifing with anyone if it belonged to any guests and did not leave notes or make staff aware that it happened. We left manager a note that we would like to get out vehicle back and there are no signs about towing and talk to her but we still have not heard anything.
This is incredibly frustrating because we were at vehicle daily and vehicle contained what little belongings we had left from our home fire and what we had stared gathering to replace what we had lost
We would like our truck towed back to us or to be compensated for the vehicle and it's contents
We ( my husband,* year old daughter and myself) have been a guests from over a month and have not heard or received any complaints. We have recevied compliments for housekeeper stating how good we keep our room.
We left a note for the manager about getting vehicle back to us and speaking with us and still have heard nothing from her.
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Feb 4th, 2019 5:39pm
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