My car key was taken off the desk in my room *** of the Warner Robins, Ga LaQuinta. In...

GetHuman-paigehag's customer service issue with La Quinta Inns & Suites from November 2018

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My car key was taken off the desk in my room *** of the Warner Robins, Ga LaQuinta. In addition to the key missing, two cat toys were bent, my more social cat smelled like someone else and someone had left partially open a bottle of lysine I left on the TV stand. My dad, who visited me that morning and with whom I spent the day going through my deceased mother's belongings, confirmed that the key was on the desk when we left. The clerk checked the lost and found and the key was not there. The clerk said he called the manager but also gave me the office manager's email which I used. I checked the parking lot and the car seems to be parked more at an angle than I remember leaving it, the seats appear to moved some and some rugs that were visible in the back are no longer visible. Of course it's dark and raining so I asked the clerk if i could see security footage of the parking lot to confirm if it had been moved or not* he said he couldn't let me see any security footage of the parking lot nor of the hallway near my room. I'm hoping that since my key card was only authorised for a one night stay (even though i had paid for two) maybe this is just a misunderstanding but if I don't hear from anyone by the time my dad comes over in the morning, I'll be sure to involve the police as only someone with a key could have access to the room so the hotel is responsible. I also want to point out that my house key was on the ring with the car key and I can't get home without both keys. Thank you for your time and your attention in this matter. Sincerely, Paige Haggard
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La Quinta Inns & Suites

Customer service issue
Reported by GetHuman-paigehag
Nov 24th, 2018 - 10 mons ago
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GetHuman-paigehag started working on this issue
Nov 24th, 2018 3:03am
GetHuman-paigehag confirmed the issue is fixed. Hooray!
Nov 27th, 2018 2:25pm