Unfair Lending Practices

GetHuman-tareese's customer service issue with Kabbage from August 2020

Help with my Kabbage issue
The issue in GetHuman-tareese's own words
I was approved for a PPP loan but the amount was incorrect. I reached out to Kabbage because they processed my income based on a ** month period but my business was started in July of ****. I was then informed by a representative that all Schedule C income is processed based on * year worth of work. However, as of last week, my relative who started his business as a handyman in July received a loan that was based on his income for * months. **Since then I have been calling Kabbage every day only to be informed the queue has timed out. I want someone to call me or reply to the email that I sent with the screenshots of his loan approval versus my loan approval. I would like to know why I was informed that all loans are processed the same when that is clearly not true. I would like a fair opportunity to get the help that I need for my small business.

GetHuman-tareese did not yet indicate what Kabbage should do to make this right.

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Kabbage

PPP Loan
Customer service issue
Reported by GetHuman-tareese
Aug 4th, 2020 - 7 months ago
Fixed
Seen by 11 customers so far
Similar issue to 293 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman-tareese started working on this issue
Aug 4th, 2020 12:23pm
GetHuman-tareese confirmed the issue is fixed. Hooray!
Aug 6th, 2020 5:21pm

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