As a self-publishing author, I am extremely disapointed in the way Ingram sparks AND AMAZON KDP operate. e

GetHuman-wcafdn's Complaint issue with Ingram from October 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-wcafdn's own words
It appears that the article written by national TV host, Stephen Colbert is correct, as well as the concerns of *** Authors who complained to him - regarding royalties and other issues. I spent hours trying to get information from both Ingram Sparks and Amazon. My book was launched in October of ****. I have received a total of $** from Amazon and zero from Ingram sparks book. Complete RIP-OFF!! As an Author - I was informed of the "NO information privacy policy" regarding the names of stores purchasing my books and no information on the number of books they may have purchased. So As an Author I am not entitled to that information - ridiculous. And even worse is AMAZON'S request for order numbers so they can see if those orders were paid - absurd. How would I have the order numbers of buyers in Japan or the UK or any where else for that matter. **It is a travesty of justice and I am going to ad my name to Colbert's list of unhappy authors.*Margot Elaine Jones******@***.com

GetHuman-wcafdn did not yet indicate what Ingram should do to make this right.

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Ingram

Ingram Sparks and Amazon
Complaint issue
Reported by GetHuman-wcafdn
Oct 14th, 2019 - 2 years ago
Fixed
Seen by 32 customers so far
Similar issue to 20 others
0 customers following this
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Timeline

GetHuman-wcafdn started working on this issue
Oct 14th, 2019 5:19pm
GetHuman-wcafdn indicated the issue is not fixed yet.
Oct 17th, 2019 6:22am
GetHuman-wcafdn indicated the issue is not fixed yet.
Oct 17th, 2019 6:53am
GetHuman-wcafdn confirmed the issue is fixed. Hooray!
Oct 17th, 2019 7:45am
GetHuman-wcafdn confirmed the issue is fixed. Hooray!
Oct 17th, 2019 7:48am

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