I was just notified that a book store where I have an event scheduled for August * rece...

GetHuman-bbbstudi's Delivery problem issue with Ingram from July 2019

Help with my Ingram issue
The issue in GetHuman-bbbstudi's own words
I was just notified that a book store where I have an event scheduled for August * received the order I place, as author, Betty Bell Brown, for my book, PRETTY MUCH, A MEMOIR, totally damaged. The books are unsalvageable. Here is a quote from the book store who notified me: * It looks like maybe the original box was damaged and someone at UPS just threw all the books in a new box, with no packing material or anything. We ended up with ** copies of Pretty Much instead of the ** that you ordered and that were on the packing list, as well as * books that shouldn't be with this order (Common Core Reteaching and Practice Workbook -- I'm not sure if that's on Ingram, or if they got thrown in the wrong box when the repacking happened). *Can you please help me and get new books to Fiction Addiction *.*Address: **** Woods Crossing Rd **, Greenville, SC ****, Phone: (***) ***-****.

GetHuman-bbbstudi did not yet indicate what Ingram should do to make this right.

How GetHuman-bbbstudi fixed the problem
My problem accelerated after I tried to refresh my cache. I lost access to Ingram*Spark because my password was unacceptable. Meanwhile the bookstore was able to find a telephone number for me to call -- very well hidden, I must add. She reset my password and I was able to follow her directions for fixing the problem. Thanks for asking, but be kind to little ol' ladies even though I know more than a lot of them my age.
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Delivery problem issue
Reported by GetHuman-bbbstudi
Jul 17th, 2019 - 2 years ago
Fixed
GetHuman-bbbstudi shared how to fix
Seen by 24 customers so far
Similar issue to 12 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Email address on the account

Timeline

GetHuman-bbbstudi started working on this issue
Jul 17th, 2019 1:22am
GetHuman-bbbstudi indicated the issue is not fixed yet.
Jul 17th, 2019 1:04pm
GetHuman-bbbstudi indicated the issue is not fixed yet.
Jul 17th, 2019 1:57pm
GetHuman-bbbstudi indicated the issue is not fixed yet.
Jul 18th, 2019 12:48pm
GetHuman-bbbstudi confirmed the issue is fixed. Hooray!
Jul 20th, 2019 7:56pm
GetHuman-bbbstudi confirmed the issue is fixed. Hooray!
Jul 20th, 2019 7:56pm