Before we checked in we were accused of fraud and had the police called on us. We were...
GetHuman1642314's customer service issue with Hyatt Hotels and Resorts from November 2018
Help with my Hyatt Hotels and Resorts issue
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The issue in GetHuman1642314's own words
Before we checked in we were accused of fraud and had the police called on us. We were sat out on the ground for ** mins while we were searched humiliated and treated like criminals. End result we were cleared of any wrong doing and let go per garden Grove police incident number ( ******** ) Now the second day of reservation security came to my door informing me very rudely walking into my room unannounced barking orders for me to go to front desk at once. At which time I called the front desk and was told the *rd party we booked thru supposedly cancelled? However I haven't been given a straight truth about what's going on as they called the police on me again and I left. I cannot believe what is going on here I am a Hyatt member * (********* ) And now cannot retrieve my belongings when I tried to the hotel called the police on me again so I left this is insain when I call the police they don't know anything and the hotel security Chris tells me he can't tell me anything and hangs up this is unacceptable I'm sick of being hung up on and lied to as to what is going on please help
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