They said it’s fixed and working no it’s not!!!

GetHuman-grahampr's customer service issue with Hughesnet from August 2018

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The issue in GetHuman-grahampr's own words
Get rid of this garbage ... Our internet has NEVER worked correctly they say we have high speed and high amount of internet we run out of our data every month before it renews and every time I call they just give a Little but more and say we are good, we use it no more then an average family and we were told we could use WiFi calling on this package and that’s never has worked either we are done messing with this and I’m not trying to be rude but when you pay for quality you would expect it to work for you as well if the weather is the rainy snowy or to windy it does not work at all for streaming even on one device and this is not gonna Work for us!!! We were told in the beginning that if it didn’t work when the guy installed it that we would NOT have to pay the fee to get out or even for the use of it and hat never held true every time I’ve tried to call and cancel they said it could not be waived we have put up with these issues for months and would appreciate someone to keep their word and cancel our service with out the fees like was promised!!
We have called NUMEROUS times, and it’s never fixed, we have been lied to countless times.
We want rid of this “service” it does not work the way we’re told it would.
We pay on time, and have never been rude, but it’s hard when you are treated thisnway
I have an issue with Hughesnet too
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Hughesnet

“High speed” internet
Customer service issue
Reported by GetHuman-grahampr
Aug 15th, 2018 - a yr ago
I have an issue with Hughesnet too
Fixed
Seen by 16 customers so far
Similar issue to 464 others
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Last 4 of SSN
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Timeline
GetHuman-grahampr started working on this issue
Aug 15th, 2018 6:46pm
GetHuman-grahampr indicated the issue is not fixed yet.
Aug 15th, 2018 7:49pm
GetHuman-grahampr indicated the issue is not fixed yet.
Aug 15th, 2018 7:52pm
GetHuman-grahampr indicated the issue is not fixed yet.
Aug 19th, 2018 1:50am
GetHuman-grahampr indicated the issue is not fixed yet.
Aug 19th, 2018 1:51am