GetHuman-grahampr's customer service issue with Hughesnet from August 2018
Help with my Hughesnet issue
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The issue in GetHuman-grahampr's own words
Get rid of this garbage ... Our internet has NEVER worked correctly they say we have high speed and high amount of internet we run out of our data every month before it renews and every time I call they just give a Little but more and say we are good, we use it no more then an average family and we were told we could use WiFi calling on this package and that’s never has worked either we are done messing with this and I’m not trying to be rude but when you pay for quality you would expect it to work for you as well if the weather is the rainy snowy or to windy it does not work at all for streaming even on one device and this is not gonna Work for us!!! We were told in the beginning that if it didn’t work when the guy installed it that we would NOT have to pay the fee to get out or even for the use of it and hat never held true every time I’ve tried to call and cancel they said it could not be waived we have put up with these issues for months and would appreciate someone to keep their word and cancel our service with out the fees like was promised!!
We have called NUMEROUS times, and it’s never fixed, we have been lied to countless times.
We want rid of this “service” it does not work the way we’re told it would.
We pay on time, and have never been rude, but it’s hard when you are treated thisnway
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