When I made the reservation online last Thursday morning after making sure they supply...
GetHuman5886007's customer service issue with HotelPlanner.com from March 2021
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The issue in GetHuman5886007's own words
When I made the reservation online last Thursday morning after making sure they supply an airport shuttle I called to ask the hotel a question and the girl told me they no longer offer shuttle service and if I contacted you they had no problem with me getting a refund. My itinerary number is H*******. The same morning I left an online message to call me back because the wait time was to long. I never heard back. I emailed you again last evening and have not heard anything. The hotel girl said that taxi service real early in the morning was not very good and we are concerned we would not get our flight. Because your website stays they supply a shuttle and now no longer do we would really appreciate a refund. They should change the post so others don't have the same issue. Thank you for your time.
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