When I made the reservation online last Thursday morning after making sure they supply...

GetHuman5886007's customer service issue with HotelPlanner.com from March 2021

Help with my HotelPlanner.com issue
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The issue in GetHuman5886007's own words
When I made the reservation online last Thursday morning after making sure they supply an airport shuttle I called to ask the hotel a question and the girl told me they no longer offer shuttle service and if I contacted you they had no problem with me getting a refund. My itinerary number is H*******. The same morning I left an online message to call me back because the wait time was to long. I never heard back. I emailed you again last evening and have not heard anything. The hotel girl said that taxi service real early in the morning was not very good and we are concerned we would not get our flight. Because your website stays they supply a shuttle and now no longer do we would really appreciate a refund. They should change the post so others don't have the same issue. Thank you for your time.

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HotelPlanner.com

Customer service issue
Reported by GetHuman5886007
Mar 25th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 27 others
0 customers following this

Timeline

GetHuman5886007 started working on this issue
Mar 25th 12:40pm
GetHuman5886007 indicated the issue is not fixed yet.
Mar 29th 10:10pm
GetHuman5886007 indicated the issue is not fixed yet.
Mar 30th 1:05am

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