GetHuman-amirrizu's customer service issue with Gucci from November 2018

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The issue in GetHuman-amirrizu's own words
GUCCI RHYTON DISTRESSED SHOES**Hi Branch Manager (GUCCI OUTLET THE GARDENS KUALA LUMPUR MALAYSIA)*i want to lodge a complaint regards of buying a shoes at your outlet on the * nov ****. your sales assistant name Liyana suggested to get a ladies shoes because it will be better for my feet to fit the shoes. and also told me that the design is exactly the same as mens shoes. i wore the shoes after make payment from your outlet to my house. *i google and then found out that the shoes have no gucci logo at the back of the shoes. So today i went back to the outlet and Liyana not around. Your sales person Ezhan assisted me and get me size *us for exchange. *They rejected the exchange and told me that the sole is dirty and cannot be clean. **The issue here :**. Sales person Liyana suggested to me the ladies shoes and NEVER explain the different mens and ladies shoes when i did ask her few times and according to sales person Ezhan that there is a briefing about products.**. I PAID extra RM ****.** for the shoes when for mens shoes only cost RM****.**. The branch manager not around at that time to solve my problem and i have to wait few days.*I dont take all this nonsense because i pay a lot of money for this shoes and please replace my shoes by today or as soon as possible or i will lodge a report to consumer department by tomorrow.*FYI the shoes now is at your outlet because i dont want to take back until it replace.*I feel cheated from your sales person and GUCCI.

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Customer service issue
Reported by GetHuman-amirrizu
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 43 customers so far
Similar issue to 23 others
0 customers following this


GetHuman-amirrizu started working on this issue
Nov 8th, 2018 7:19am