I had an issue with my past order, G-SHP-****-**-****, it took over * weeks to receive...

GetHuman3238958's customer service issue with Google Express from July 2019

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The issue in GetHuman3238958's own words
I had an issue with my past order, G-SHP-****-**-****, it took over * weeks to receive it and was faulty. **Now I am trying to purchase a new pair of (Persol PO****S Havana Green ****** Sunglasses). Google says I cannot use my current card. I'm assuming that it's not working because Google Express is currently processing my refund. **I was hoping to exchange these items and pay the difference of the new glasses. **I tried to add the "JULY**SAVE" promo to my item and for some reason it's not working. Google also mentioned that they would give me an additional $* on my next order by using code (*PLZD*HC*HC*H**B*), which I am not able to apply either. If possible, I want to get $** off my next purchase and use the same card. **May I request some assistant, this has been a really annoying experience, which I feel it could have been avoided.

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Google Express

Customer service issue
Reported by GetHuman3238958
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 566 others
0 customers following this

Timeline

GetHuman3238958 started working on this issue
Jul 12th, 2019 10:10pm