Fiat Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Fiat customer service, archive #1. It includes a selection of 3 issue(s) reported November 27, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was set on getting a custom long bed crew cab [redacted] RAM [redacted], especially after FCA's press release announced the 50-gallon fuel tank as standard for the [redacted] model. Excited, I placed my order on November 14th. However, my dealer informed me that I would only receive a 32-gallon tank, with no option to upgrade to the promised 50-gallon tank. Despite FCA changing their website to list the 50-gallon tank as an optional feature now, the original announcement is still accessible through Google's cache. I am reaching out for FCA to fulfill their commitment by either providing a 50-gallon tank as initially stated or covering the cost of installing an aftermarket 50-gallon tank on my truck.
Reported by GetHuman4000125 on Wednesday, November 27, 2019 12:12 AM
I am feeling extremely frustrated and disheartened with Fiat at this point. I own a [redacted] 500L with only 21,[redacted] miles on it. I take excellent care of this car, driving it sparingly. I reside in Ocala, FL, and the nearest Fiat dealership is a two-hour drive away. On 1/2/[redacted], I noticed a small pink leak and brought the car to Chiefland dealership. After three visits, they diagnosed an issue with the freeze plug, ultimately requiring a new engine with only 7,[redacted] miles on the car. Subsequent visits included having the short block replaced under warranty on 1/14/[redacted] at 7,[redacted] miles, and dealing with a disconnection issue after service on 2/15/[redacted] at 8,[redacted] miles. Further challenges arose, including a damaged a/c component at 13,[redacted] miles on 6/8/[redacted], and recurring oil leakage issues related to the turbo return oil line, especially noticeable after a service at Daytona dealership on 10/6/22, and subsequent visits on 2/17/[redacted] and 3/20/23, where further complications arose due to improper installation. The current status is that my vehicle is parked and unsafe to drive due to engine risks caused by the ongoing oil leak. Communication from Daytona has been lacking, leaving me feeling stranded and uncertain about the car's future. I have always treasured my Fiat vehicles, previously owning a [redacted] Spider, but this experience has eroded my trust in the brand. I am seeking advice and assistance on how to proceed with this troubling situation.
Reported by GetHuman-drklemer on Friday, March 31, 2023 4:03 PM
Dear Sirs and Madams, We kindly request that you send us the following information via email: Initial prices and approximate delivery times. Fiat Doblo Maxi L2 van - "Magic Cargo" option - 3 seats and high roof version (cargo space height [redacted] cm). Engines available are 1.2 PureTech 81 KW / L2 1.2L gasoline - [redacted] kW, 1.5 BlueHDi 75 KW L1 with cargo ER. / 1.5L diesel - [redacted] hp. Manual or automatic 6-speed transmission required. The vehicle should come with a rear door. If not, is it available as an optional feature? Sliding door on the passenger side with a window, supplemented by a second sliding door on the driver's side, also with a window. The price for the second sliding door is crucial. Could you please fill out the attached file (PDF) regarding the cargo area dimensions from A to F. Thank you for your time and we kindly ask not to be contacted via phone. We will reach out after verifying your details. Our chosen location is Tenerife, Spain. We intend to make the payment for the vehicle in cash. Best regards, Horst and Viola Kohler
Reported by GetHuman-furgon on Saturday, July 15, 2023 2:16 PM

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