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The issue in GetHuman-mjmgreen's own words
was a customer of Excede for years. I had a new roof put on my home so the dish needed to be *taken off the roof to put new shingles down. I called Excede and told them my roofer would do this. They insisted that only Excede could do this. So when the roof was finished they sent someone out to put dish back on roof. Which they did. But then I could not get service so I called and they came back out and moved the dish, so now I have four holes in my new roof and the internet still wasn't working. I'm very upset, since I told Excede my son or the roofing company who offered to install the dish could not, even though it would of saved a lot of aggravation, time and holes in my new roof in *which I just paid $**,*** for. After call after call and being put on hold for long periods of *time by costumer service. I canceled my account with Excede. A third party company was suppose *come and remove the dish and fix my roof. After many, many calls back to customer service and *to a call back company I guess Mike the contractor had set up. The Excede Dish is still on my *roof and my roof isn't fixed. I've had to look at that dish now for over a year, plus the holes'*in my roof. Excede says that they hire a third party to install there equipment and it is *out of there hands. The roofing company offered to fix my roof for just the cost of material, still no one response. I been trying to contact the contractor for over a year with no success, no one will return my calls. I paid Excede for internet service so they should be responsible for removing there equipment off my roof and fixing any damaged done to my protery. The roofing company has even submitted letters to Excede. I am wanting to get this resolved as soon as possible, before my roof starts leaking
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