was a customer of Excede for years. I had a new roof put on my home so the dish needed...

GetHuman-mjmgreen's customer service issue with Exede Satellite Internet from January 2019

4 views
 | 
34 similar
 | 
0 following
Help with my Exede Satellite Internet issue
First: share to improve GetHuman-mjmgreen's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mjmgreen's next move: call Exede Satellite Internet.
The best way to get your problem resolved is to tap the button below to start calling Exede Satellite Internet. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-mjmgreen may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
The issue in GetHuman-mjmgreen's own words
was a customer of Excede for years. I had a new roof put on my home so the dish needed to be *taken off the roof to put new shingles down. I called Excede and told them my roofer would do this. They insisted that only Excede could do this. So when the roof was finished they sent someone out to put dish back on roof. Which they did. But then I could not get service so I called and they came back out and moved the dish, so now I have four holes in my new roof and the internet still wasn't working. I'm very upset, since I told Excede my son or the roofing company who offered to install the dish could not, even though it would of saved a lot of aggravation, time and holes in my new roof in *which I just paid $**,*** for. After call after call and being put on hold for long periods of *time by costumer service. I canceled my account with Excede. A third party company was suppose *come and remove the dish and fix my roof. After many, many calls back to customer service and *to a call back company I guess Mike the contractor had set up. The Excede Dish is still on my *roof and my roof isn't fixed. I've had to look at that dish now for over a year, plus the holes'*in my roof. Excede says that they hire a third party to install there equipment and it is *out of there hands. The roofing company offered to fix my roof for just the cost of material, still no one response. I been trying to contact the contractor for over a year with no success, no one will return my calls. I paid Excede for internet service so they should be responsible for removing there equipment off my roof and fixing any damaged done to my protery. The roofing company has even submitted letters to Excede. I am wanting to get this resolved as soon as possible, before my roof starts leaking
GetHuman-mjmgreen did not yet indicate what Exede Satellite Internet should do to make this right.
I have an issue with Exede Satellite Internet too
How GetHuman-mjmgreen fixed the problem
We are waiting for GetHuman-mjmgreen to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Exede Satellite Internet's attention and get better help faster. Tap below to get started.
Having Exede Satellite Internet issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mjmgreen fixes it.
This email address isn't valid

Exede Satellite Internet

Customer service issue
Reported by GetHuman-mjmgreen
Jan 3rd, 2019 - 4 mons ago
I have an issue with Exede Satellite Internet too
Not resolved
Seen by 4 customers so far
Similar issue to 34 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-mjmgreen started working on this issue
Jan 3rd 7:12am