Just stopped at the *** Concord Blvd. Charlotte, Nc location with my spouse. My meal...

GetHuman-rcwell's Complaint issue with Denny's Corp from October 2019

Help with my Denny's Corp issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-rcwell's own words
Just stopped at the *** Concord Blvd. Charlotte, Nc location with my spouse. My meal was served with a long piece of black hair within the food. When brought to the staff's attention all she had to say was " it's not my hair". As she walked away I asked to speak with a manager. When manager came to our table, she initially just stood there looking at the table? My wife had to ask, "did she tell you what happened?" The manager then said yes "I know it's not mine, mine is red not black. With a smug tone. The manager then said will take it off your bill and walked away. We then had to turn and ask, is there anything else you need from us. This was disgusting and unsanitary. This hair was in my meal. It was noticed by biting into the food. My wife and I immediately lost our appetite. It seemed as though none of the staff was concerned with anything other than it was not theirs. We will not frequent this restaurant again and will tell all we know by mouth social media.

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Denny's Corp

Complaint issue
Reported by GetHuman-rcwell
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 249 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman-rcwell started working on this issue
Oct 21st, 2019 7:26pm
GetHuman-rcwell shared this issue with friends on Facebook
Oct 21st, 2019 7:54pm
GetHuman-rcwell indicated the issue is not fixed yet.
Nov 4th, 2019 6:19pm
GetHuman-rcwell indicated the issue is not fixed yet.
Nov 4th, 2019 10:55pm
GetHuman-rcwell indicated the issue is not fixed yet.
Nov 4th, 2019 10:56pm

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