Impossible to return

GetHuman1523967's customer service issue with Dell (Canada) from November 2018

23 views | 6 similar | 0 following
Help with my Dell (Canada) issue
Did that get it fixed?
Waiting to see if GetHuman1523967 fixed the issue with our suggestion.
The issue in GetHuman1523967's own words
I was simply trying to return * out * products we didn't need ... I contacted Dell yesterday to return * out of * items we bought. The items are fine. We just don't need them. I spoke to someone on the phone yesterday who told me I needed to return with Purolator return labels and that I would have them sent to my email within ** hours. I also spoke to someone via chat who told me the same thing. ** hours has come and gone and I didn't get them. So I called today. Turns out the email address they had was wrong. So after spending another ** minutes on the phone, I was assured that I would have the email within * minutes of the conversation. That was an hour ago. So far, I've spent about * hours to simply return an item to Dell. It should NOT be this complicated. Reference number, or service request number is **********.
I don't have time to spend this much time on this.
Sending me my return shipping labels as asked!
Called twice, chat, etc.
How GetHuman1523967 fixed the problem

We are waiting for GetHuman1523967 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Dell (Canada)'s attention and get better help faster. Tap below to get started.
Having Dell (Canada) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1523967 fixes it.
This email address isn't valid

Dell (Canada)

Return items
Customer service issue
Reported by GetHuman1523967
Nov 8th, 2018 - 4 years ago
Seen by 23 customers so far
Similar issue to 6 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address


GetHuman1523967 started working on this issue
Nov 8th, 2018 4:16pm
GetHuman1523967 indicated the issue is not fixed yet.
Nov 8th, 2018 4:16pm