Customer Service Profiles Customer Service Issues

My battery completely died when I had two passengers in the car. With the minimal battery I had left, I contacted Help Lift as recommended. I sent a message explaining my issue, but unfortunately, my battery stopped working altogether. I suggested to the passengers to call the company for another driver. The first passenger canceled and requested another taxi, which was fine. The second passenger didn't respond and got upset. I told them that if they knew their address, I could still take them, but they never replied, possibly due to a language barrier. Two essential things I learned from this experience: always have an extra charger and keep a map handy as suggested by the taxi company, Lift. As a result, Lift has deactivated my account. I have a rented car and need to regain access to my account to continue working, improving as a driver, and providing a better service.

I have been using my Facebook account for years. Recently, it was disabled without any warning. I live in Seattle, Washington but have been staying in Nairobi, Kenya for almost three months. I heavily rely on Facebook to stay in touch with my son, family, friends, and professional contacts while in Africa, as using messenger for phone contact here is very expensive. Due to facing significant financial difficulties, I reached out to my friends for help, and some responded. However, I discovered that my account being disabled has affected my email and various financial aspects, putting my safety at risk and hindering my ability to contact my son. Given the urgency of my situation, where I urgently need to return to the U.S. by May 20, [redacted], I desperately need this issue resolved promptly.

Hello, I am Nikhil, my Free Fire ID is [redacted] [redacted] 9 88, and my game name is Nikhil12958l. Someone has hacked my ID and I would like to request assistance in recovering it or possibly disabling it. I am a big fan of Garena Free Fire and appreciate your support. Please transfer my ID to another account and notify me via email regarding the process. Thank you for your help.

Hello, I am writing to seek assistance regarding payment issues I am encountering while playing the Free Fire game since relocating from India to the UAE last week. When trying to add diamonds, I am unable to find payment options such as UPI or net banking; only a card method is available. Upon entering the card details, an error message indicating a wrong account appears. I would appreciate it if someone could help resolve this issue promptly. Thank you, Karthick C. Player ID: [redacted]

Hi Garena Support, I am Harjit Singh Rana, a loyal Free Fire player for the past 2 years. My Free Fire UID is [redacted] and my in-game nickname is Rana in stylish text. Recently, I have been unable to access my account as it has been unnecessarily restricted from purchasing Diamonds. Can you please provide an explanation for this restriction and assist me in resolving this issue promptly? I have invested a significant amount of money in this account and would appreciate your help in lifting the restriction. I kindly request information on when I will be able to access my account again. Thank you, Harjit Singh Rana

Dear Garena Free Fire Team, I am writing to request assistance with transferring my game account from my old Facebook account to a new one. Unfortunately, I have lost access to my old Facebook account and my game progress is tied to it, making it impossible for me to access my game ID. Old Facebook ID Information: Email: [redacted] Password: [redacted] Game Account Information: Game UID: [redacted]54 In-game Name: 亗ㅤPRINCE ㅤS4 Level: 71 Diamonds: 2 I kindly ask that you link my game account to my new Facebook account with the following information: New Facebook Account Information: Email: [redacted] Password: [redacted] I have been a dedicated player for three years and have invested a significant amount in the game. Please consider transferring my game account from the old Facebook account to the new one. Thank you for your attention to this matter. Sincerely, [Initials]

Hello Free Fire Team, I have been using my official Facebook account for the last 2 to 3 years. Recently, when I linked my Instagram account to Facebook, my Facebook account got disabled without any explanation. Subsequently, my Instagram account was also disabled. I have submitted a request to the Facebook team, but I have not received any response yet. I kindly ask you to verify my identity for the disabled Facebook account and resolve this issue promptly. Your assistance in this matter would be greatly appreciated. Thank you, Facebook Team. Name: Aniket S. Email: [redacted] Instagram Username: Sharma_legend_08

Dear Sir, I am a Free Fire player who is passionate about the game. Unfortunately, my previous account was hacked, and I now use a new one that lacks the gun skins and costumes that I had before. I have topped up my old account multiple times and played at a high level. As a YouTuber, having these items in my account is crucial. I kindly request your assistance in providing me with an account that includes costumes, gun skins, and emotes. Please send the account details to my email. I appreciate your help and look forward to your response. Sincerely, Vysakh. M. S

Hello, Garena. I kindly request to receive all items available in your game Free Fire, such as bundles, guns, and glow wall skins. My friends in Free Fire often call me names and use abusive language, which makes me feel upset. If I don't receive these items, I may consider sharing information with BGMI. I don't mean to make threats; I simply wish to level up my game and show my friends a better side of me. I understand that complaining might lead to consequences because my friends live close by. I'm not suggesting engaging in any abusive behavior; I apologize if my words were harsh. As an Indian player, English is not my strongest language, but I hope you can empathize and help me out. My Free Fire UID is [redacted], and my in-game name is Amir8ar4923R. I am eager to change my Free Fire name to SKULLCRUSHER91. My situation is delicate since my mom might replace her phone, which has Free Fire installed. I appreciate your discretion in this matter and hope for your understanding. Thank you.

Dear Gerena team, I am a Free Fire player facing an issue as my Facebook account, linked to my game account, has been disabled. I have invested a significant amount in my account, creating a golden profile and participating in various in-game events. Unfortunately, due to the Facebook disablement, I am unable to access my game account. I kindly request the Gerena team to provide guidance or a method to transfer my account to another Facebook or Gmail account effortlessly. Your assistance in helping me regain access to my game account would be greatly appreciated. Thank you, Gerena team.

Hello Garena, Hello, I am Manjot and I have been playing Free Fire for the past 2 years. Unfortunately, my account got suspended recently after encountering a hacker during a rank match. In a moment of frustration, I downloaded a mod apk to gain access to wall hacks for 2 days, which I acknowledge was wrong. I uninstalled the mod apk shortly after and reverted back to the original version from the Google Play Store. The following day, when I tried to play Free Fire, my account was suspended. I truly adore Free Fire and sincerely apologize for my actions. I promise not to misuse any privileges if given another chance. My account nickname is GS_JOSAN and my user ID is [[redacted]]. I humbly request for my account to be reinstated as I cannot imagine not being able to play Free Fire. Please consider granting me this final opportunity. Thank you, GS_JOSAN✓

Hello Garena, I am a longstanding player, Mr. Death, who has been away from the game for over a year. I used to enjoy playing but decided to leave due to encountering numerous hackers. Recently, I've heard that the hacker situation has improved, and I'm interested in returning. However, I now face an issue as the server in Bangladesh has been introduced since I last played. Previously, I used the Indian server, but all my friends are now on the Bangladesh server, causing difficulty in playing together. I kindly request assistance in resolving this server change problem so I can join my friends in Bangladesh to play together once again. My details are: Email: [redacted] Game ID: [redacted]73 Game Name: Mr. Death Phone Number: [redacted]3 Country: Bangladesh City: Dhaka Region: Dhaka Current Game Server: India (incorrect) Desired Game Server: Bangladesh (correct) Thank you, Garena.

Dear Sir, I have been playing Free Fire for over 2 and a half years. Unfortunately, my account was suspended due to being unknowingly logged in on a device using an injector in the game. I had no idea about this and did not intend to violate any rules. I have invested a significant amount of money and time into this account. Kindly consider unsuspending my account. Here are my ID details: Uid: [redacted] In-game name: ×͜×ᏞᎬᎪᎠᎬᎡㅤ4U Level: 65

I am unable to play CS rank as it shows "prohibited." My Free Fire ID has been hacked, please help me recover it. Hello Free Fire India office, my ID was supposed to be unhacked. I did not use any hacks or diamonds... Kindly refund my money as I added ** rupees but could not play any game. I have added money to my Winzo account but did not receive it in my wallet. I have successfully purchased an airdrop for ** rupees for *** diamonds, the payment went through... Hey Garena FF, I want to clarify that I did not use any hacks or third-party apps on my account... Hello Garena, I am very poor and cannot afford to buy the emotes with diamonds... My account has been hacked, please assist. Bro, I haven't done any top-up, please give me some legendary items. My ID: [redacted]... I want to sell my ID, please advise, sir. Garena, please provide me with the POF bandal. Please refund my deposited cash. I purchased a special airdrop, the payment went through but I did not receive the airdrop in my vault. I need my order delivered today...

Hello Garena Free Fire, I accidentally used a config file (hand antenna + loot location) that I wasn't supposed to. My friend suggested it, and it led to my account being suspended for the past 4 days. It is very disheartening for me. If you give me a chance to correct my mistake, I promise not to use such files or glitches again. Please unban my account, as I have invested a lot of time in it, ranking up and participating in customs and CS ranks. My account is precious to me. I urge you to kindly unban my account. I will remember this lesson and not repeat the same mistake. My UID is [redacted]82, Game name Wizardo001, Guild name The Lost Army. I would also like to mention that no one in my guild has the authority to lead in my absence, causing members to leave due to no customs. Your assistance in recovering my account would be greatly appreciated. Thank you.

Dear Sir, My ID has been suspended, although I haven't used any third-party applications. I am experiencing numerous bugs and glitches in the game, such as mobile glitches, stone glitches, and underground glitches. Due to these issues, I have been eliminated from the game, and other players have reported my ID, suspecting me of using hacks. I want to clarify that I am a fair player and have not used any hacks or mods from external sources. I believe I am innocent, and if I unknowingly broke any rules, please let me know. Kindly consider recovering my Free Fire ID or unsuspend my account. ID Details: UID: [redacted] In-Game Name: ×͜×ᏞᎬᎪᎠᎬᎡㅤ4U Level: 65 I would appreciate it if you could review my situation and resolve this issue. Thank you for your assistance. Sincerely, Saleem H.

Dear Sir, My account was recently suspended by your agency, but I assure you that I did not violate any privacy policies while playing the game. I kindly request you to review my account and reinstate it. Thank you. Today, my Free Fire account got suspended due to my unintended use of certain technical methods, and I sincerely apologize for this. I commit to not repeating such errors and respectfully ask for the restoration of my account. I have invested a lot of time and money in this account and would greatly appreciate having it back. I urge Garena to return my game account as I have worked diligently on it and am currently left without a account to play with. Losing my account has made me lose interest in the game, but having it back would reignite my enthusiasm. I assure you that I have not misused the account and would be grateful for its reinstatement. My ID: [redacted] My name: ᴹᴿ°᭄✿ʟᴇɢᴇɴᴅ࿐

Trigger Warning: Sexual Harassment Hello! I wanted to discuss your reporting system, as it hasn't been helpful when I experienced repeated sexual harassment on Free Fire. Many players harassed me because I was playing as a female character. They used their microphones to say things like "I love you" and "you look cute" in Arabic. I'm a minor, and they sounded like adults. I reported them, but no action was taken. They not only used their mics but also followed me, spamming heart emotes. This behavior made me very uncomfortable. I believe the reporting system needs improvement. It should allow users to provide a reason and description when reporting someone. I hope that you can address this issue to ensure a better gaming experience. My username is Makimaspet, ID: [redacted].

Dear Garena Support, I am writing to address the suspension of my Free Fire account under the nickname KoㅤTAMILㅤ•‿• with user ID: [[redacted]36]. After encountering a hacker during a rank match, I made a regrettable decision out of frustration to use a mod apk for a short time, including a head shot hack. I acknowledge that this is against the rules and promptly uninstalled it, reverting to the original game version from the Google Play store. However, upon attempting to access Free Fire the next day, I discovered that my account had been suspended. Free Fire means a lot to me, and I sincerely apologize for my actions. I assure you that I have learned from this mistake and am committed to playing fairly moving forward. I humbly request that you reconsider and reinstate my account as I deeply enjoy playing Free Fire and value the opportunity to continue doing so. Thank you for your understanding and assistance. Sincerely, Tamilarasan

Hello, my name is Gokulnath. I am a skilled Free Fire player, and my account was unexpectedly suspended without using any third-party apps or APKs. I want to clarify that I never violated the game's policies and rules. I followed a gaming trick recommended by a popular YouTuber named HARI SCAR, which involved using the SCOPE, JUMP, SHOOT technique to achieve headshots effectively. I regret using this trick and assure you that I will not repeat it. I kindly request the unban of my UID ([redacted]). The suspension has deeply affected me, and I sincerely ask for the restoration of my account. Thank you.