Refund issue related to cancellation due to COVID-**...**Hi - This is regarding my book...

GetHuman5045138's customer service issue with Costco Travel from July 2020

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The issue in GetHuman5045138's own words
Refund issue related to cancellation due to COVID-**...**Hi - This is regarding my booking (*C*********) which was subsequently cancelled due to COVID-**. My hotel fare was fully refunded but the airfare in the amount of $*,***.** was held as a credit that I had to use within certain time frame. I have communicated with Costco Travel agent at least three times since the cancellation and each time I was given different information regarding how*when to redeem the credit. Advised by one of you agents, I called United Airline and spoke to their rep. directly. I was then advised by United Airline the they will refund my airfare and ask me to work with you. However your agent then told me the person from UA provided me misleading information and there is no refund to me. Based on experiences from other travelers that are affected by COVID-**, I expect my airfare fully refunded to me, instead of being held as an inconvenient credit.**As a loyal Costco Travel member, I would love to travel with you again when it's safe to do so. Please review the matter and let me know what to expect. You can reach me directly at *****@***.com or ***-***-****.**Thank you!*A loyal Costco Member*Xiaoping (Vivian) Xu

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Costco Travel

Customer service issue
Reported by GetHuman5045138
Jul 8th, 2020 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 251 others
0 customers following this

Timeline

GetHuman5045138 started working on this issue
Jul 8th 10:56pm
GetHuman5045138 indicated the issue is not fixed yet.
Jul 9th 3:07am