Costco Travel Customer FAQ

If you have not received your digital credit after returning from your Costco/Princess trip, please check the terms and conditions for the expected timeline for receiving the credit. You might also want to confirm that your trip met all the requirements for the credit.

If you cannot show up on the check-in day, it may result in reservation cancellation depending on the specific terms and conditions of the hotel or service provider. Penalties can also apply for no-shows. Every vendor has unique cancellation and no-show policies, so we highly recommend checking these details before booking. If you anticipate issues with your arrival, contact the provider directly as soon as possible. They might be able to accommodate a late check-in or revisions to your reservation to avoid significant penalties.

The hotel's policy regarding late check-ins may differ depending on the specifics of the hotel. While some hotels may hold your room reservation for you, others might cancel it if you don't check in on the expected date. It's important to directly contact your hotel in cases of late arrival due to a delayed or cancelled flight. As soon as you know about the delay, ensure you notify them to discuss the situation. Please keep in mind that you will generally not receive a refund for the first night you missed, since it was reserved for you, even if you couldn't make it.