This is Lonnie Scott Colley I have been looking for a place online to Tell BBVA how awe...

GetHuman-lc_ctand's Complaint issue with Compass Bank from October 2019

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The issue in GetHuman-lc_ctand's own words
This is Lonnie Scott Colley I have been looking for a place online to Tell BBVA how awesome one of there branches are and I have not been able to find it all I can find is a place to complain so I will just leave it here **I have had my business account with BBVA for almost * years I think and I have gone to several of yalls branches including the one that I started my account at and a lot of these branches treat you like **** or your just a customer or a number there is no personal contact with a lot of yalls so I started looking for another bank when I went in to your Benbrook Texas branch * ***** them and the branch on I ** and Westport these are the only * branches I will visit anymore but the branch in Benbrook Texas is the only reason I have not moved my business to another bank they always treat me very kindly when I come in as soon as I open the front door they will say hello Lonnie and always call me by name the managers always greet me Mr Damon Stone the branch manager now is always helpful no matter what issues I have he will help me threw it well today me and my wife went in and opened a personal checking account and savings account because a company wanted to hire my wife and they sent her a check for her to buy the computers and printers the programs and all the stuff she would need to work for them and we only had my business account so we needed a personal account to keep this all separate as soon as we walked in we where vey politely greeted as usual we talked to a young lady she got us set up with the personal checking and savings account she deposited this check from the company my wife was talking to about working for them as soon as it was deposited she came and told us it was available and I was shocked because we never have deposited a check from this company but awesome this company told my wife to draw out $**** of the $**** they sent her so my wife did we talked to the teller she said oh y’all get to go have fun now you got cash I laugh and said no it’s for us to go get office stuff for my wife we finished up at the bank and me and the wife stopped and was getting coffee when Damon called the teller went and spoke to him he asked the young lady if she got us taken care if she said yes but they deposited a check in there new personal account and drew it out for business use she thought we where buying the stuff for my company Damon called over the head teller and they figured out this was a fraud immediately Damon called my wife while Damon and his branch was figuring out me and my wife as well had questions of why the said company didn’t just order the stuff and mail it to my wife and they where trying to get us to get money orders to send to a certain person so we asked the lady to call her she refused so we had just figured out what was going on as well Damon called and spoke with my wife Rebecca explained what was happening we returned to the bank deposited the money back in the account and Damon Cassidy and the young teller all explained to me they where freezing the accounts they had already sent everything over to the fraud department and they where taking care of the issues but because Damon and them young ladies take time to build a relationship with there customers they caught this fraud before it cost me $**** and that branch is the only reason I am still banking and took my son wife and soon my nephew to open accounts there I really feel like BBVA needs to know how awesome this branch is and because of the relationships these people took time to form with your customers they are able to protect us like this because they know us they know when something is not right and they are able to stop it and as a man anybody that protects my wife and kids are good people to me I called and thanked all of them personally and I want someone to know how good that branch is so if this the place please contact me and let me know where I can send this to so that the BBVA upper management knows how good these people are to us *I have left my contact information for y’all if you need to contact me to send this some where else and as well if it’s needed my business account is under my email account as ******@***.com**Thank you *Lonnie Scott Colley *Owner *Colley Trucking & Services LLC *Cell: (***)***-**** *Email: Lc*ctands@ yahoo.com

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Compass Bank

Complaint issue
Reported by GetHuman-lc_ctand
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 339 others
0 customers following this

Timeline

GetHuman-lc_ctand started working on this issue
Oct 17th, 2019 10:08pm

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