My order (***********) for personalized holiday cards was placed on *****. I called on...

GetHuman4084026's Complaint issue with from December 2019

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The issue in GetHuman4084026's own words
My order (***********) for personalized holiday cards was placed on *****. I called on **** and was told my order was shipping on ****. I received a shipping notice through DHL that the order would be delivered by end of day yesterday. This morning, I received another email from DHL that the order wasn't being delivered until end of day tomorrow. All in all this order has taken over * weeks. I could have ordered the cards through a dozen other companies but I was trying to be loyal to your company. Since my order sat with you from ***** until ****, you should have expediated shipping to get the cards and labels to me as quickly as possible. I just learned from your customer service rep that the labels and cards are shipping separately by two different shipping companies, FedEx and DHL. DHL isn't set to delivery much before Saturday. Who does that? I probably will not order cards through you next year. This was handled terribly and I feel like you owe me something to make up for the horrible experience.

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Complaint issue
Reported by GetHuman4084026
Dec 12th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 3 others
0 customers following this


GetHuman4084026 started working on this issue
Dec 12th, 2019 3:02pm
GetHuman4084026 indicated the issue is not fixed yet.
Dec 15th, 2019 4:08pm