Chowdaheadz.com Customer Service Issues

I reached out to the "help" email regarding my request and I would like to provide additional details on swapping the item I ordered for a different one of equal value. This is a birthday present, so it is quite important to me. I placed the order to be sent directly to my son's address in California, so time is of the essence in making this exchange. In my email to customer support, I specified that I would like to switch the item # CH-[redacted]-LS-CC-L (Citgo Long-sleeve shirt in XL, charcoal color) with the original order. Thank you for your assistance. Best regards, Linda and Jose

I have made several purchases from your online store with minor issues in the past. I am currently retired from the USAF and now working in Florida at Hurlburt Field AF Base. Tonight, I attempted to buy two "Real Heroes wear scrubs" T-shirts for my daughter and her husband, but encountered confusion during the purchase process. It is possible that changes in your purchasing procedure caused the confusion, but I also acknowledge that it may have been due to my misunderstanding. I decided to log off without completing the transaction.