CenterPoint Energy Customer Service Issues

I am seeking assistance regarding a hold placed on the electricity at my current address due to the previous tenant's unpaid bills. As the new tenant, and also an attendant through a home health agency, I have legal documents to prove I am not responsible for the previous tenant's bills. Despite my efforts to resolve this by providing documentation, the situation remains unresolved, leaving me without electricity. I am urging for a live person to contact me to guide me through the next steps. I took over the lease to assist a disabled individual in need, and it is unfair that I am facing repercussions for someone else's debts. Your prompt attention to this matter is greatly appreciated. Thank you.

I am writing to address the issue of overgrown vines on the CenterPoint pole located in the CP easement between [redacted] Ridge and [redacted] Ridge, Houston, TX [redacted]. I kindly request that the vines be removed from the lower part of the pole to prevent any potential power outages for the residents in the [redacted] blocks of Ridge and Teetshorn Street. Following a recent power outage incident on 8/15/19 due to vine overgrowth causing a connection problem, it was suggested that the vines be sprayed to prevent future issues. Despite previous attempts to have the vines removed, no action has been taken. I urge for the prompt removal of the overgrown vines on the CP easement to strengthen the neighborhood's infrastructure resilience. Thank you for your assistance. Best regards, C. Feronti [redacted] Ridge Houston, TX [redacted]

I am writing concerning the overgrown vines on the CenterPoint pole located on the CP easement between [redacted] Ridge and [redacted] Ridge, Houston, TX [redacted]. I kindly request the vines to be removed from the lower part of the pole to prevent further power outages for the [redacted] block of Ridge and the [redacted] block of Teetshorn. Following a recent outage on 8/15/19 due to vine entanglement with the transformer connections and wires on the pole, it was mentioned that the vines would be sprayed to prevent such issues in the future. Despite reports from Laura Hilsmeier confirming the origin of the vines, there has been no action taken by CP. Please expedite the removal of the overgrown vines on the CP easement to enhance the neighborhood's resilience to storms. Thank you for your assistance. Chris Feronti, [redacted] Ridge, Houston, TX [redacted], [redacted]

I would like to report that my gas was disconnected on Thursday, but I just received the disconnect notice today. It states that it will be shut off on the 14th through the 16th if I do not pay. I called and spoke to a lady, explaining that I never received a disconnect notice before. She said I have to pay $[redacted], even though I only owed $84. I am eager to resolve this and get my gas back on. I need to speak to someone as soon as possible since my kids are at home and it is cold. I believe it is illegal to shut off gas in the winter.

I scheduled my reconnection for before noon, but they kept me on hold until the afternoon even after I made my payment for same-day service. Now, I'm being informed that they are fully booked and can no longer schedule any more appointments for today, despite me being on hold since 9:00 this morning. With my elderly grandparents arriving soon, I urgently need my gas turned on today. I paid extra for this service and made the early morning call to ensure it would be completed.

I recently had my gas service disconnected due to nonpayment. When I tried to pay the outstanding bill, I discovered that someone had requested new service under my name. This caused confusion and delays in resolving the issue. After speaking with two customer service representatives, I was told conflicting information about the charges I owed. Despite paying $[redacted].96, my service has not been restored, and I am still experiencing difficulties. Having been without gas for weeks, my household is lacking heating and hot water. I received a new bill reflecting some adjustments but not all the necessary corrections. I urgently require assistance in resolving this matter and having my gas service reinstated promptly.

I have resolved a collection by making a payment and now seek assistance in having it removed from my credit report. Dear VAUGHN MICHELLE, We acknowledge your online payment of $95.85 for the collection. Payment Confirmation Number: C[redacted]2 Account Number: [redacted]51 Payment Date: 04/14/[redacted] Thank you for utilizing our Online Billing service. For any enquiries or if corrections are needed, please reach out to us: Email: [redacted] We guarantee a response within 1 business day. Call: [redacted] or [redacted] We are CenterPoint Energy - committed to your peace of mind, always here for you. CenterPoint Energy P.O. Box [redacted] Houston, TX 77[redacted] www.centerpointenergy.com

Hello, my name is Jerry Miller. Early last year, Entergy sent my deceased mom, Rosie Tatum, a refund check. I contacted them to inquire about transferring the check to my name, and I followed all their instructions by submitting the required documents over a year ago. Recently, I received another check at my address, but it still has my mom's name on it. I reached out to Entergy again, and they acknowledged the error. My mom's birthdate is 6/26/36, and her previous address was [redacted] Pleasant Hill Rd, Chistder, Arkansas. I have complied with all the requests to have the refund issued in my name. Thank you.