I called Capital One today to get a payment arrangement set up on my account as I have...

GetHuman-gordobl's customer service issue with Capital One Credit Card from June 2018

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The issue in GetHuman-gordobl's own words
I called Capital One today to get a payment arrangement set up on my account as I have been behind. My work life took a tank in January and so did everything else around me. I had closed out all of my auto pay accounts but I guess I didn't clarify all had been closed because larger payments that had been cancelled or so I thought were still coming out of a bank account at Chase that I had to close. I understand that returned payments*bounced checks are frowned upon, but I did not do any of this intentionally. I have been working hard to rebuilt my credit and my life when my job suffered. I am working full time again and I am paying everything off and getting everything current. I was just shocked that my account with Capital One was closed as I have * other accounts with you and they are in good standings. I am hoping to get my account reinstated even though it shows that it is over drawn my ***$ I am doing everything in my power to cover those charges. I have also been working with Chase directly to figure out the other issues that they caused me back in December-February. I hope that reaching out helps me in the long run as I have been a loyal customer to capital one all these years and I have promoted you all through so much. I just feel like with everything from work and now my credit is taking a hit to a closed account. As I said I just want my account reinstated so I can continue to further my business and personal relationship with Capital One.
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Capital One Credit Card

Customer service issue
Reported by GetHuman-gordobl
Jun 25th, 2018 - a yr ago
I have an issue with Capital One Credit Card too
Not resolved
Seen by 17 customers so far
Similar issue to 125 others
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GetHuman-gordobl started working on this issue
Jun 25th, 2018 10:35pm