Breyers Carb Smart: Smooth Mint Bars - A perfectly Textured, Low Carb, Absolutely Delicious "Frozen Dairy Dessert"-which my last two purchases were freezer burned
GetHuman-jenellma's customer service issue with Breyers Ice Cream from October 2018
Help with my Breyers Ice Cream issue
First: share to improve GetHuman-jenellma's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jenellma to get a Breyers Ice Cream rep on the line!
Always use the GetHuman Phone tocall Breyers Ice Cream. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-jenellma may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-jenellma's own words
Eat Frozen Dairy Dessert Bars, without freezer burned texture, as they usually are but were not this time: perfect. ... Hello,I have been buying your product "Carb Smart: Smooth Mint Bars" over the past month from my local grocery store. They are awesome, my wife and I love them. Once thing we like the most over all other ice cream like it, is the Texture. The Texture is smooth, and perfect. We have bought two boxes this week and they both have been different. They have a more gritty texture, almost like they are freezer burnt. The grocery store I buy them from just got a new shipment in and I bought the first * boxes in the lot they put out. Both boxes I bought had the same bad texture. It is very disappointing to spend the money and have no way of being compensated. We bought a box of the "Carb Smart: Chocolate" and they texture with those was perfect, as normal. It leads me to believe that these two boxes are either freezer burned, or something was off with the batch. Here is the numbers from the box that may be helpful, hopefully: JUN******H ***** **:**. All we want is to be compensated for the product we bought. I didn't save the first bad box as I thought it would be a fluke, but both boxes of mint were bad. we paid $*.** per box of * bars. I just want the mint carb smart bars, as they usually are. However you deem that compensation is fine with me. Send me new ice cream, send a coupon? Thank you for taking the time to read this. Take care. Sincerely, -Art Trudelle
Because I not only bought one box, I bought. second box hoping that the first box was a fluke and the second box would have that usual perfect awesome smooth texture that it always has.
Compensation @ (*) boxes x $*.** per box. You let me know what that looks like.
I buy these things often, and tell everyone how awesome they are.
Not yet, but I will if this doesn't work.
I have an issue with Breyers Ice Cream too
How GetHuman-jenellma fixed the problem
We are waiting for GetHuman-jenellma to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.