For Account Number: **********I have been BusinessWeek subscriber for over ** years...

For Account Number: **********I have been BusinessWeek subscriber for over ** years. Below are my concern:**.*Although my subscription expired on Nov **, ****, I have not received any expiry*renewal emails.**.*Yesterday evening, I called your office inquiring about the renewal. I was told the subscription rate for * year is CAD $**. **.*I am surprised and disappointed that despite of the claim Online that there will be a discount for renewal, nothing was offered to me. Notwithstanding of the fact that I have been a loyal subscriber for over ** years. A repeat Customer is not valued. In business, while attracting new Customers is important but retaining is far more essential to business.**. Since my previous subscription * years ago for ** issues, there have been a *-times increase in subscription fees (CAD $** for * year as quoted by your CSR) which is way above inflation!**. I have sent the above concern via www.businessweek.com*custserv but received a reply from them that they thought I was reporting a missing issue.*Clearly, they did not bother to read my email.**. May I know what is the best rate you can give me given my loyalty to your magazine?**Looking to your reply with anticipation* Patti