I’ve been a customer for a lot of years and **% of the tops, that I order, purposely as...

GetHuman-nasusren's customer service issue with Blair.com from February 2019

3 views | 313 similar | 0 following
Help with my Blair.com issue
Did that get it fixed?
Waiting to see if GetHuman-nasusren fixed the issue with our suggestion.
The issue in GetHuman-nasusren's own words
I’ve been a customer for a lot of years and **% of the tops, that I order, purposely as long as possible (minimum **” long), work for me.*BUT, I’ve received a few that shrunk up like a prune or were not the size stated, or just wrong — i.e. — beautiful dress that no one could wear (bust ***”, waist * **”, hips* **”). *In this case the CHAMBRAY SHIRTS went from — my minimum length of **” — to — **” which is *” below my waist — NOT USEFUL and NOT ATTRACTIVE. I was truly sad, because when I put them on I liked everything about them (hem length, sleeve length, neck size, vertical stripes, color), then I washed them and was horrified.*I have paid the return postage each time willingly in the past, but I’ve noticed that a pattern of defects in sizing (based on your website stated specifications) and shrinking materials (in warm*cold water) has increased — as you can see in my last year “returns”. *Even if I were to iron out the mass of wrinkles, I figured it would regain about an inch in length which is unacceptable for my minimum of **” on this *’ frame. Yup! I’m tall for a woman, and have depended on Blair to provide what is advertised — in this situation **” — hopefully after it is washed.*I was truly sad, because when I put them on I liked everything about them, then I washed them and was horrified and disappointed.*Your company would do well to ensure Quality Control efforts are being incorporated effectively regarding sizing and material quirks.*I called Customer Service and the lovely woman provided me the expected return process that would definitely incur a $*.** cost. I requested another person, but she stated she couldn’t change this and was provided the same info with apologies. *I am sending the shirts and a duplicate polo shirt back with the label that will charge me $*.**.*I am asking that this particular return of $*.** RETURN CHARGE be RETURNED for my trouble with BLAIR’S DEFECTIVE MATERIAL. I feel this is only fair and if you see my history I have paid, paid, paid always. *I have also entered a Blair email for this issue.

GetHuman-nasusren did not yet indicate what Blair.com should do to make this right.

How GetHuman-nasusren fixed the problem

We are waiting for GetHuman-nasusren to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Blair.com's attention and get better help faster. Tap below to get started.
Having Blair.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nasusren fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-nasusren
Feb 20th, 2019 - 2 years ago
Seen by 3 customers so far
Similar issue to 313 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman-nasusren started working on this issue
Feb 20th, 2019 10:04pm
GetHuman-nasusren shared this issue with friends on Facebook
Feb 20th, 2019 10:04pm
GetHuman-nasusren indicated the issue is not fixed yet.
Feb 20th, 2019 10:05pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies