I entered your Lombard location *******, I was not greeted, just stared at. I proceeded...
GetHuman2346349's customer service issue with Benihana, Inc. from March 2019
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The issue in GetHuman2346349's own words
I entered your Lombard location *******, I was not greeted, just stared at. I proceeded to ask for dinner for *. She said it was an hour wait and I accepted. she responded "is he here" (assuming it was a he), I replied yes. she asked "is he parking", I replied yes. She said well when he comes in she will give buzzer. I moved to the side and waited. As I waited, I texted the other party to advise them of the status. They were in the car on a conference call thats why I got out to come in. They couldn't come in until call was done. While I was standing there, two people came in with the same story-other party parking, yet they were never questioned or told ALL parties must be inside in order to get a buzzer. They were asked about the other person and when told they were*parking they were given a buzzer and let in to wait. When I conveyed that to my other party, they no longer wanted to stay. We left. I didn't mention anything to the host because the younger one with the Adidas jacket on was the one who did this and the older one was right there and witnessed it so they both were aware. I started to take it to social media but the other party asked me to start here first, so I am. I must mention, as much as I don't want this to be true, BOTH of the customers who were given a buzzer without question were white, I am not* I hope this wasn't a race issue!!!!
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