I purchased a Ford F-***. Autonation put new tires on the truck as they got it in on a...

GetHuman-clrassoc's customer service issue with Autonation from November 2018

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The issue in GetHuman-clrassoc's own words
I purchased a Ford F-***. Autonation put new tires on the truck as they got it in on a trade. I have had the vehicle back two times in a very short time because the “new” tires will not stay balanced. ** mph highway speeds the steering wheel shakes and tires. New tires once balanced should not go out of balance unless I lose a weight or hit something. I have brought it back time after time and they tell me there crappy tires what do you want us to do. Don’t drive the highway speed limit. Any truck at highway speed has issues with tires not being balanced right. The service manager as well as the acting GSM sat there and made excuses. What do you want us to do. There crappy tires but brand new. There’s a issue becaUe they will not stay in balance and they make excuse after excuse. These tires were put in by autonation before I bought the truck and I’m told don’t drive highway speeds. Any vehicle does that. There’s nothing we can do. Buy better tires. No matter the tire how cheap or expensive they should stay in balance. There not staying balanced becaUe the tires are bad from the manufacture or something else. They refuse to do anything. Well put in a claim but since there not staying balanced at highway speed there’s nothing we can do but sell you better tires. I am beyond frustrated as I live far away from this dealer. I had a issue with a previous autonation GMC and swore I would never give my business back. Of course I ignore what happened before and spent a lot of money on this truck and they make excuses or tell me it’s me and I shouldn’t drive a truxk at posted speed limit. I am tired of being treated like I’m a idiot. I know nothing about tires once balanced agoukdnt go out of balance unless you throw a weight or etc. salesman to service manager to GSM told me all this. I take the truck to Goodyear and funny how Goodyear has a couple different reasons as to why and no matter the tire I should not be having this issue and the tires themselves could be defective. Considering after they put them on and balanced them I had to bring it back and all the weights were on and they were out of balance again. Yet I’m stupid we put crappy new tires on the truck. Drive slower.

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Autonation

Customer service issue
Reported by GetHuman-clrassoc
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 83 others
0 customers following this

Timeline

GetHuman-clrassoc started working on this issue
Nov 9th, 2018 5:12am