I purchased a **** Ford F *** from Auto Nation Scottsdale September **, ****. I return...

GetHuman878432's customer service issue with Autonation from July 2018

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The issue in GetHuman878432's own words
I purchased a **** Ford F *** from Auto Nation Scottsdale September **, ****. I returned the vehicle ** miles after purchase with a list of problems. The hood was not straight, the bed was not on correctly or square, scratched headlight surround, and most of all a CLUNKING transmission. I asked to return the vehicle. I was told no.**After * trips to the service department, ** days in service, and no fix for the transmission CLUNKING problem, I filed for Lemon Law Protection under Arizona State requirements.**Ford has now agreed to purchase the vehicle. **In trying to get ready for the Buy Back Process, I have come to a BIG roadblock. All Auto Nation after market warranties are not refundable.**I reported the defect within ** hours and ** miles. The truck was defective.**I seek full refund of after market warranties. **I will wait for your response before moving forward with Ford Motor Company.**My dealer has been of no assistance.**I need a new vehicle. Auto Nation needs to refund my purchase costs for the unused insurance before I will be a new client.**The vehicle still has body damage from the last visit to the service department. This needs to be addressed.

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Autonation

Customer service issue
Reported by GetHuman878432
Jul 13th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 44 others
0 customers following this

Timeline

GetHuman878432 started working on this issue
Jul 13th, 2018 7:33pm

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