To Robert Davies: **Attempted to call Waterpik customer service at *** *** **** which i...

GetHuman1471502's customer service issue with Arm & Hammer from November 2018

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To Robert Davies: **Attempted to call Waterpik customer service at *** *** **** which is the number given on more than one of the Waterpik sites. The automated message just keeps saying to press *, *, *, * but when customer service is pressed the message just repeats. I finally called Arm and Hammer since I noted that they now owned Waterpik. The representative gave me the real number at *** *** ****. **Very poor customer service. Your web support should put the actual number on your sites.**Once I got to an actual customer representative things got worse. The rep questioned me as to how I charged this unit. I told her I kept it charged unless used. She falsely told me that this was not recommended in the user's manual and that I would have to go through a "reset procedure" to attempt to get the battery running. However, I checked the manual and the instructions state that "To maximize the lifespan of the batteries the battery charger may be connected to the unit continuously, except when the product is in use.**I conclude that Waterpik is getting so many customer warranty claims that customer service reps are trained to lie to avoid replacing these faulty products. **I will never buy another waterpik as a result of this corporate malfeasance.**Philip Steele
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Arm & Hammer

Customer service issue
Reported by GetHuman1471502
Nov 2nd, 2018 - a mon ago
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GetHuman1471502 started working on this issue
Nov 2nd 4:26pm