To Robert Davies: **Attempted to call Waterpik customer service at *** *** **** which i...
GetHuman1471502's customer service issue with Arm & Hammer from November 2018
Help with my Arm & Hammer issue
Did we steer you to the right help?
Waiting to see if GetHuman1471502 got the right customer help using our suggestion.
First: share to improve GetHuman1471502's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1471502 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman1471502's own words
To Robert Davies: **Attempted to call Waterpik customer service at *** *** **** which is the number given on more than one of the Waterpik sites. The automated message just keeps saying to press *, *, *, * but when customer service is pressed the message just repeats. I finally called Arm and Hammer since I noted that they now owned Waterpik. The representative gave me the real number at *** *** ****. **Very poor customer service. Your web support should put the actual number on your sites.**Once I got to an actual customer representative things got worse. The rep questioned me as to how I charged this unit. I told her I kept it charged unless used. She falsely told me that this was not recommended in the user's manual and that I would have to go through a "reset procedure" to attempt to get the battery running. However, I checked the manual and the instructions state that "To maximize the lifespan of the batteries the battery charger may be connected to the unit continuously, except when the product is in use.**I conclude that Waterpik is getting so many customer warranty claims that customer service reps are trained to lie to avoid replacing these faulty products. **I will never buy another waterpik as a result of this corporate malfeasance.**Philip Steele
GetHuman1471502 did not yet indicate what Arm & Hammer should do to make this right.
I have an issue with Arm & Hammer too
How GetHuman1471502 fixed the problem
We are waiting for GetHuman1471502 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.