Ariens Customer Service Issues

I am reaching out about my frustrating experience trying to receive my ordered Ariens Mower over the past eight months. Last season, I bought an Ariens Apex 52” with roll cage, but it was delivered without the mulcher kit. I had initially wanted the Zenith with a 60” blade, but there was no mulcher option available. Despite contacting them six times over six months, I was told the mulcher kit would be air-shipped from the US but it never arrived. After my last call in December, where I suspected the part was never even ordered, I was assured a quick response, but have heard nothing since. Despite being understanding due to Covid, having bought other equipment recently, I am disappointed by the lack of service. As we near the new cutting season, I am left with no choice but to request a full refund for the mower paid in full but undelivered for over eight months. If unresolved, I will have to pursue legal action through the local small claims court. You can arrange to collect the mower at the address provided at your earliest convenience.

I purchased a new Ariens zero-turn mower, Model [redacted], Serial No. [redacted] from Lowes in August. Right after getting it, I noticed the deck flap would scrape the ground during right turns. I adjusted my mowing pattern, but with less than 17 hours of use, it broke, so I removed it to avoid more lawn damage. Additionally, I observed frequent oil additions to the engine. By October, I had to refill the oil and placed cardboard under it, finding it leaked down to the ADD mark. The local Ariens dealer, Ridgeview in Orange, Virginia, is picking up the mower on Monday. They mentioned that since I bought it at Lowes, I might have to pay for services first and then seek reimbursement from Ariens under the warranty. There are multiple parties involved - Ariens, Lowes, Ridgeview, Kawasaki, and myself - so I hope the warranty will be respected, and I won't be left with a repair bill.

Hello, this is John Riley. I recently purchased an Ariens Compact 24 snowblower in October of [redacted] and have faced issues with it repeatedly shutting off during heavy snowfalls in January and February of [redacted]. Despite taking it to the dealership multiple times, they have been unable to identify any problems, leaving me frustrated with a snowblower that I no longer trust. I am seeking a refund as the machine is still under warranty, but the dealership has refused. Any suggestions on how I can proceed? Thank you.

I own an Icon XD and have been having issues with the grass deflector being too low, causing it to dig into the ground while turning right during mowing. This constant digging has led to the deflector cracking and ultimately breaking off about a third of it. I have temporarily used a bungee cord to hold it up higher, but the damage is done. It seems like a design flaw that needs attention. I kindly request a replacement grass deflector to rectify this situation.

I recently received my new Ariens Platinum Series 28" RapidTrak snowblower from Lowes. Unfortunately, there seems to be an issue with the augers continuing to spin even after the machine is turned off. I followed the user manual's instructions to adjust the control cable and inspect the belt housing cover, but couldn't identify the problem. I contacted an authorized Ariens dealer for service, which is covered under warranty. However, I will need to pay $65 for the pick-up and return service, on top of the delivery fee from Lowes. I believe this cost should be unnecessary for a brand-new machine. - Joseph G.

I recently purchased an Ariens snow blower and upon assembly, noticed a small oil leak of about 2 to 3 oz. from the bottom case. I have not added any engine oil yet due to this issue. I am concerned about potential leaks or other problems if I do add the expensive Amsoil that I have purchased. Considering this is a brand new unit that has never been used, I am not willing to accept repairs and would like a replacement blower or a refund. Here are the details of my order: - Robert Chase - Arians Deluxe 28-in Two-Stage [redacted]-cc Electric Start Gas Snow blower - Order: SO-[redacted] - Order Placed: Sun, Aug 28, [redacted] 02:32 PM - Order Reference Number: 1306AD7CHASE - Order Total: $2,[redacted].14 - Amsoil cost: $53.97

I recently purchased a new Ariens snowblower on August 28th, [redacted]. The box arrived damaged and open, but upon inspection, the machine appeared undamaged except for a small oil leak of about 2 to 3 oz from the bottom case. I haven't added any oil to the engine yet due to this issue. I am concerned about potential leaks if I use the expensive Amsoil I purchased. Given the unit is brand new and unused, I prefer a replacement rather than repairs. If not, I will opt for a refund. Please contact me regarding this matter. Order Information: Customer: R. Chase Product: Ariens Deluxe 28-in Two-Stage [redacted]-cc Electric Start Gas Snowblower Order Number: SO-[redacted] Order Date: Sunday, August 28, [redacted], 02:32 PM Reference Number: 1306AD7CHASE Total Amount: $2,[redacted].14 Amsoil Price: $53.97

I've been a loyal customer of Livingston Lawn and Garden for years. I own four Gravely ZT mowers. However, their repair process has been frustrating. After dropping off a machine, they often take around two weeks just to assess it, without giving timely estimates or clarifying warranty coverage. Their labor rate of $[redacted] per hour feels steep, especially when simple fixes could be done on the spot. Recently, I was charged over $[redacted] for draining and replacing fluids, claiming water damage due to vent issues in the transmission. However, experts say the ZT HD model should not have allowed water in the transmission easily. Given my health issues, I rely on professional service, but the lack of efficiency and customer care is disappointing. Conversely, LONESTAR promptly fixed my other mower's drive belt without delays, demonstrating a more customer-oriented approach.