Dear Sirs*Ma'ms:*We have always believed in Ariens snow throwers - had one for about...

GetHuman2295621's customer service issue with Ariens from February 2019

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The issue in GetHuman2295621's own words
Dear Sirs*Ma'ms:*We have always believed in Ariens snow throwers - had one for about ** years and finally upgaded to a ******* seriel * ******, which we VAL:UE. Now we can throw snow as high as our neighbor can - as high as our house.*However, although the unit is "new" - only * years old, the auger cable failed due to a pot-metal retaining slug. Your distributor Boston Lawnmower sold us a new one for $**, which I installed. It works great and the metal slug is better. **I expect the other cable on the left, the drive cable, to break soon. Would you think it fair to send me that cable at no cost to compensate us for the hassle created or send us $** for the new one we bought from your dealer. *Thanks,*Cameron Carey*** Newton Street*Northborough, MA *****

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Ariens

Customer service issue
Reported by GetHuman2295621
Feb 24th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 129 others
0 customers following this

Timeline

GetHuman2295621 started working on this issue
Feb 24th, 2019 10:48pm