Argos Customer Service Issues

Order Number: [redacted]65 Hello, I recently bought two teal Habitat Finn Single Bed Frames as per the email correspondence below. The beds are a nice shape and size, but I'm encountering significant issues with the slats beneath the mattress. The plastic is breaking, and the slats keep sliding out, leading to both of my children ending up in a V-shape while sleeping, as the bed's center completely collapses. I have attached photos showing the bottom of the bed that collapsed last night when my child sat on it. Both children are young and thin. I consulted a joiner who explained that the sides of the bed are spreading out, causing the slats to collapse, especially in the middle. He recommended contacting you. It seems like placing something solid across the middle could fix the issue. These beds were quite pricey, and I would appreciate it if they could be properly repaired or if a refund could be arranged.

I recently received a discount code for £9 off on orders of £90 or more. I purchased a tower air fryer 5 in 1 for £89.99, expecting to use the discount. However, I was denied the discount as my purchase was 1p under the required amount. I reached out to customer service via live chat and phone but was informed that nothing could be done. This is not the first time I have faced issues with Argos. Last year, I bought a pine wooden bed that was missing pre-drilled holes, and when I sought assistance, I was met with a similar response. As a loyal customer, I am extremely dissatisfied with their handling of these situations. My name is Angela W., and I reside at 4b Knowl Hey Road, Halewood, Liverpool, L26 9XA. I can be reached at [redacted]6. I hope to find a resolution to this matter soon.

I need to address the poor customer service and lack of phone support. Today, I tried to purchase a PS5 console, and it is still in my shopping cart. Sadly, the system only allows payment for in-store pickup, although no stores seem to have it in stock. Does this mean I won't be able to buy it? I understand the demand for these consoles but feeling like I might miss out is disappointing. I want to turn my cart item into a real purchase or understand why it's still there if I can't buy it. This situation feels like false hope and needs a quick resolution. Thank you.

I purchased a wheelchair from the Norwich-Longwater Sainsbury's Argos store in August [redacted]. It is still under warranty, but I have encountered an issue with one of the wheel brakes not functioning correctly. I tried contacting your customer service over the phone but was unable to get through due to high call volumes. It took me a while to locate an email address to reach out to you. Since the wheelchair is in constant use, it is challenging to bring it to the store for repairs. My name is Nicholas Moore, and you can reach me at 01[redacted]08 or via email. I would appreciate a prompt reply regarding this matter.

Dear Sir/Madam, I placed an order for a Reebok GT40S TFT Treadmill on August 30, [redacted], for £[redacted].99 and requested insurance. Unfortunately, upon delivery, the treadmill had a cracked screen. I contacted Customer Services to arrange a replacement and insurance, but the replacement arrived on October 1 without any paperwork. I visited Argos Dunfermline for insurance, but they required proof of the new treadmill. I reached out to Domestic and General, who offered insurance as a kitchen appliance for £2.89, which was incorrect. Upon receiving paperwork from Argos, it was too late to insure the treadmill. Customer Services confirmed the oversight and provided details to file a complaint. I remain hopeful to have my treadmill fully insured promptly, as originally intended.

Addressed to: Miss M. McKellar, 15 Tomintoul Place, Glenrothes, Fife KY6 2JQ Order No. [redacted]96 I purchased a REEBOK GT40S TFT TREADMILL for £[redacted].99 and requested insurance. The treadmill arrived damaged, and when I reached out to Customer Services, I discovered it was uninsured. After several attempts, I managed to get a replacement treadmill, but encountered issues insuring it due to lack of paperwork. Despite efforts to rectify this, including a visit to Argos and contacting both Domestic and General and Argos, I have been unable to get the treadmill insured promptly. I called Customer Services again, emphasizing their initial failure to insure the item. I seek proper insurance for my treadmill and hope for a swift resolution from Argos. Any previous messages sent were unintentional.

Dear Concerned Team, I experienced extreme disappointment on Saturday, November 20th when I arrived to pick up my PlayStation 5, ordered online the prior Thursday. Despite having a confirmation email with the necessary code for collection, I was informed upon arrival at 9 am that my order had been cancelled due to stock shortages. This was distressing as the console was meant as a Christmas gift. The staff explained it was due to overordering. I am sharing the confirmation email I received for collection, detailing the cancellation post my visit to the store. I request urgent resolution on this matter. Looking forward to your prompt response. Thank you, S. H. (Order Details and Cancellation Notice Included) --- This message was sent from my iPhone.

Order No [redacted]15 was not actually placed, even though I received a confirmation and a delivery date. Today was supposed to be the delivery day, but it did not happen. I could only reach Argos through the chatline, but I preferred to talk to a person. I was told to cancel the order, get a refund, and then reorder instead of arranging another delivery date with me. I now have to wait for the refund on my credit card before I can reorder. I bought the bed at a discounted price and was assured that the reduced price will apply when I reorder, as it was noted in the file. All I want is for the bed to be given a new delivery date without all this inconvenience.

I am writing to express my disappointment with the service provided by Argos on November 29, [redacted]. I placed an order for Good Boy Chicken Twisters 320g x 3 ([redacted]/[redacted]) and encountered several issues when I went to collect it. Despite ordering three packets, I was handed only one. The staff member insisted that I had only ordered one until I prompted them to check the website, where it clearly stated that they were sold in boxes of three. After some delay, I was informed that no additional stock was available and received a refund. However, upon checking online later, I discovered that a box of three was actually in stock for delivery the next day. I tried calling the store multiple times but received no answer, leading me to believe that the item was deliberately marked as out of stock. This experience, coupled with discrepancies in pricing, has left me very dissatisfied with Argos. I would appreciate guidance on how to address this issue promptly. Best regards, G. Voss

Twice recently, I've tried to place a delivery order, but I'm unable to select a delivery date. The first time, I was able to reach a live person via the phone system who transferred me to sales to arrange it. Sadly, today I couldn't bypass the automated system without an order number. Another issue is I had to search for this email address on Google since it's not readily available on your website. I solely communicate via email and avoid social media. Your website seems to only provide access via social media, which is inconvenient for me. I have an online account under the name A.C.D. Lovell-Wood.

On 30/11/21, I placed a reservation for a Russell Hobbs Deep Fill Sandwich Toaster [redacted] (Product No. [redacted]/[redacted]) priced at GBP 27.99 at Argos, Southend-on-Sea with reservation number [redacted]. The store confirmed it was out of stock but could be ordered for collection with payment upon pick-up. Today, 01/12/21, a notification arrived that the item was ready for collection. My wife paid and collected the item but was charged GBP 34.99 instead of the initial advertised price. I am seeking guidance on the best steps to take to secure a refund for the price difference. Looking forward to your reply. Regards, M. Rex

I attempted to use live chat without any luck. My partner and I are looking to purchase two items from the Bamber Bridge store at Argos totaling £[redacted].74. We plan to make the payment using £25.00 in Love2Shop vouchers and £83.97 in Sainsbury's redeemable points. I've noticed that there isn't an online option for vouchers. Therefore, if we use our debit card to pay online, can we guarantee a full refund when making the purchase in-store?

Last September, I purchased a 55-inch Hitachi television from Argos. Since then, we've been experiencing issues such as double blue writing, blue lines at the top of the screen, and occasional screen wobbling. When we contacted the Argos technical helpline yesterday, we were informed that the one-year warranty had expired and they couldn't assist us. I explained our situation, mentioning my husband's hospitalization due to Covid-19 and my own illness, to no avail. Now that my husband is back home and we rely on the TV for our recovery, we had to buy a new television, which won't arrive until late next week. The lack of assistance and empathy from Argos during such a difficult time is disappointing. I am hoping to receive some form of financial compensation for the unexpected expense of purchasing a new TV.

I am looking to make a straightforward purchase, but after adding my items to the basket, I am prompted to log in. I have forgotten my password and the mobile phone option for approval is not working as my phone does not support it. The email code alone does not seem to work correctly. I would appreciate help to either cancel my AMAZON account so I can proceed with my purchase hassle-free or consider shopping at ARGOS instead for a similar product. I simply want to browse, select, and buy my desired item without unnecessary complications. I have been struggling to complete this purchase for 2 days now. Additionally, attempting to register as a new customer is not possible due to my existing phone number and email being linked to an account. Thank you, J. Beardmore

I am extremely dissatisfied with the behavior I experienced from a staff member at the Newmarket branch. I visited on Sunday morning to collect an order for my mother-in-law who was hospitalized with a life-threatening condition. Despite providing the order details, the employee named Hanna was unhelpful and disrespectful. She insensitively commented about my mother-in-law's ability to read an email confirmation and displayed a lack of empathy. When I mentioned making a complaint, Hanna's attitude worsened, and she even removed her mask to address me rudely. I felt mistreated and believe that Hanna's conduct was unacceptable for a customer service position. I plan to report this incident and have a witness who can confirm my account of the interaction.

Hello, I am reaching out regarding the recent issue with my order, [redacted]. During a click and collect transaction, I mistakenly received a digital thermometer instead of the GoPro Hero 8 I purchased for £[redacted].99. After multiple phone calls and lengthy hold times, I was informed of a 'manual refund' to be processed within 7 days. I simply wish to exchange the incorrect item for the GoPro I intended to buy, but I was advised to wait for the refund and then reorder the desired product. As I cannot afford another £[redacted].99 until the refund is processed, the delay is causing significant inconvenience. Payment was made using a credit card, nectar points, and a luv2shop voucher. I was instructed to contact customer services to provide my voucher number for the refund, which I did after a prolonged hold. However, further delays arose when I discovered that the voucher refund would take an additional 5 days, and there is uncertainty surrounding the reimbursement on my credit card and nectar card. This situation is extremely distressing, especially as the GoPro is intended as an early Christmas gift for my 10-year-old nephew, given his father's terminal illness. Urgent resolution is requested to alleviate this undue stress and anxiety caused by the lack of clarity and assistance from customer service. Your prompt attention to rectifying this matter would be greatly appreciated. Thank you.

Hello, I need your assistance. I am struggling to submit a complaint to your Customer Services via email, which seems paradoxical, but I am frustrated because I am unable to voice my concerns. Today, I received a delivery of a bed frame and mattress. The delivery drivers arrived earlier than the scheduled time slot of 9-11 AM. The issue arose when they damaged our stair gate while bringing the items into the house and hastily departed before my wife could notice. There was no acknowledgment of their mistake, and I was left to repair the damaged plaster on the wall, fix the stair gate to prevent my dog from accessing the stairs, and repaint the wall. Please refer to the attached photo for reference. I am utterly disappointed by this experience. The drivers exhibited carelessness and rushed through the delivery process, neglecting the safety of my property. I am seeking compensation and a replacement stair gate. Sincerely, Simon L. 17 Marine Park West Kirby CH48 5HN

In November, I placed an order requesting delivery on Saturday, December 4th. Despite paying for expedited service to ensure an early gift delivery, the package did not arrive as scheduled. After reaching out to customer service on Sunday morning, I was informed that Yodel would deliver it that day. However, the parcel never arrived. Following discussions, I received a refund for the delivery charge and was provided with a Yodel tracking number. Upon tracking the parcel, I discovered it is still at the Yodel depot. Despite contacting Yodel, I was informed of delays due to high delivery volumes and mass deliveries. The level of customer service provided is unacceptable.

I recently bought a Karcher FC5 floor cleaner from Argos for £[redacted]. However, during use, it emitted a burning smell, made a loud bang, and caused a power outage in my house. The cleaner was smoking and even left a burn mark on my floor. Under the Consumer Rights Act [redacted], products must be as described, fit for purpose, and of satisfactory quality. As the product has failed within a reasonable time frame, I am entitled to a refund. I kindly request confirmation of the refund within 14 days. Sincerely, AW

I placed an order for a new shed on the 22nd of November with reference number [redacted]62. I was informed that the delivery might take longer than usual. After receiving a text message stating I would be contacted regarding delivery by the 5th of December, I patiently waited. When the date passed without any communication, I reached out to Argos. I was told Forrest, the delivery handler, would contact me on the 6th, but I never received a call. Upon contacting Forrest, they mentioned the order had been transferred to their delivery agent. I was assured I would hear about the delivery by the 10th of December. Today is the 12th of December, and I have not received any updates from either Argos or Forrest. The lack of communication is disappointing, considering the circumstances.